Faith Whittaker
Steelville,MO
Summary
Dynamic Community Support Worker with a proven track record at Southeast Missouri Behavioral Health, skilled in client advocacy and crisis intervention. Enhanced client independence through tailored support and effective communication, achieving significant improvements in life skills and overall well-being. Committed to fostering collaborative relationships and promoting mental health awareness within the community.
Overview
26
26
years of professional experience
Work History
Community Support Worker
Southeast Missouri Behavioral Health
09.2021 - Current
- Assisted clients in developing life skills and achieving personal goals.
- Collaborated with multidisciplinary teams to create individualized care plans.
- Facilitated group therapy sessions, enhancing peer support and engagement.
- Monitored client progress and documented behavioral changes accurately.
- Implemented crisis intervention strategies to ensure client safety and well-being.
- Provided transportation support for clients to attend appointments and activities.
- Educated families on mental health resources and community services available.
- Advocated for client needs within local service networks and agencies.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
Office Manager
Coffee Community Church
02.2000 - Current
- Coordinated daily office operations to ensure efficient workflow and support staff needs.
- Managed scheduling and logistics for church events, optimizing resource allocation.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in budgeting processes, ensuring accurate tracking of expenses and donations.
- Implemented inventory management practices, reducing supply costs through strategic sourcing.
- Streamlined communication channels among team members to enhance collaboration efforts.
- Led initiatives to improve office processes, increasing overall productivity and team morale.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Integrated Health Specialist
Compass Health Network
02.2017 - 06.2020
- Conducted comprehensive assessments to identify client needs and develop tailored care plans.
- Collaborated with multidisciplinary teams to ensure holistic service delivery and effective treatment options.
- Monitored clients' progress and adjusted care strategies based on ongoing evaluations and feedback.
- Provided training and support to staff on integrated health practices and community resources.
- Developed resource materials to educate clients about available services and health strategies.
- Implemented quality improvement initiatives to enhance service efficiency and client satisfaction.
- Analyzed data trends to inform strategic decisions in program development and resource allocation.
- Improved patient outcomes by developing and implementing individualized care plans.
- Collaborated with multidisciplinary teams to ensure the highest quality of care for patients.
- Championed patient advocacy initiatives that fostered better understanding of the complex healthcare system for patients, consequently improving overall satisfaction rates.
- Streamlined care coordination by effectively communicating with healthcare providers, patients, and families.
- Increased patient engagement in their treatment plans through active listening and empathy.
- Mentored junior Integrated Health Specialists in best practices for assessment, diagnosis, intervention planning, and documentation.
- Facilitated group therapy sessions that promoted peer support and fostered a sense of community among participants.
- Utilized evidence-based practices to provide effective behavioral health services tailored to each patient''s unique needs.
- Educated patients on preventative measures to promote overall health and wellness.
- Developed targeted interventions for patients experiencing crisis situations or exhibiting high-risk behaviors.
- Effectively managed caseloads while adhering to strict timelines for documentation completion without compromising accuracy or attention to detail.
- Monitored and evaluated the effectiveness of individualized treatment plans regularly, making adjustments as needed.
- Coordinated with external resources such as housing agencies, vocational programs, schools, and legal services to address patients'' holistic needs comprehensively.
- Strengthened relationships between medical staff members by fostering open communication channels within interdisciplinary team meetings.
- Enhanced patient satisfaction through thorough assessments, diagnoses, and treatment recommendations.
- Reduced hospital readmissions by promoting adherence to prescribed medications and connecting patients with appropriate follow-up care providers.
- Optimized efficiency within the department by actively participating in continuous improvement initiatives that resulted in streamlined workflows.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Developed and implemented safety policies and procedures to promote workplace safety.
Education
Bachelor of Science - Bachelor of Science Majoring in Criminal Justice
Everest University
Florida06.2017
Skills
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Client advocacy
- Family engagement
- Community outreach
- Data entry and reporting
- Recreational activities
- Life skills training
- Self-advocacy support
- Health promotion
- Nutrition support
- Housing assistance
- Substance abuse awareness
- Educational guidance
- Budgeting and finance
- Service planning
- Drug abuse prevention
- Counseling
- Personal care assistance
- Employment support
- Mental health
- First aid and CPR
- Problem-solving
- Attention to detail
- Decision-making
- Time management
- Active listening
- Interpersonal communication
- Relationship building
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Emotional awareness
- Documentation management
- Conflict resolution
- Multitasking Abilities
- Team building
- Documentation proficiency
- Organizational skills
- Written communication
- Program planning
- Patient assessment
- Staff education and training
- Administration and management
- Public speaking
- Referral coordination
- Clerical support
- Task prioritization
- Trauma-informed care
- Teamwork
- Problem-solving abilities
- Reliability
- Team collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Public relations
- Self motivation
- Goal setting
- Professionalism
- Motivational interviewing
- First aid certification
- Crisis intervention
- Time management abilities
- Behavioral health
- Project management
- Child development
- Problem-solving aptitude
- Stress management
- Case management
Timeline
Community Support Worker
Southeast Missouri Behavioral Health
09.2021 - Current
Integrated Health Specialist
Compass Health Network
02.2017 - 06.2020
Office Manager
Coffee Community Church
02.2000 - Current
Bachelor of Science - Bachelor of Science Majoring in Criminal Justice
Everest University