Desri Robertson
Dixon,US
Summary
Factory production worker with extensive experience in industrial manufacturing and patient care. Achieved consistent success at Quaker Windows and Doors by exceeding daily production quotas and operating heavy machinery efficiently. Recognized for outstanding patient relations and precise documentation at Mercy Clinic Rolla. Proficient in safety protocols and computer applications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Southeast Missouri Behavioral Health
03.2024 - 04.2025
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
Factory Production Worker
Quaker Windows and doors
07.2021 - 01.2023
- Completed tasks in a timely manner while meeting daily quotas set by management
- Maintained a clean work area at all times including sweeping floors and wiping down surfaces
- Communicated effectively with team members and supervisors regarding job tasks and duties
- Operated industrial machinery and equipment to produce quality product efficiently
- Monitored safety protocols throughout the work area to ensure a safe environment
- Assisted with training new employees on production processes and techniques
- Utilized hand tools such as wrenches, screwdrivers, pliers
- Monitored inventory levels of supplies used during production runs
MA
Mercy Clinic Rolla
02.2019 - 07.2021
- Documented conversations with customers to track requests, problems and solutions
- Referred patients with serious medical conditions and emergencies to hospital for immediate care
- Added and corrected information in patient electronic health records
- Answered phone calls to provide assistance, information and medical personnel access
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Compiled physical and digital documents, charts and reports
- Called patients to schedule Doctor appointments, consistently double-checking information and availability
CNA
Terry Clark
10.2017 - 02.2020
- Updated patient financial information to promote accurate record keeping
- Answered daily phone calls to schedule appointments and address patient inquiries
- Bathing and Grooming
- Running errands
- Cleaning the House
- Cooking and meal prepping
Education
High School Diploma -
Dixon High School
High School Diploma - undefined
Waynesville Career Center
Skills
- Patient relations
- Patient Care and Safety
- HIPAA
- Computer Knowledge such as Microsoft word, Excel and office
- Documentation into a computer system
- Answering phones with a professional greeting
- Safety Procedures
- Heavy Lifting
- Lockout and Tagout Procedures
- Assembly Line Work
- First Aid Knowledge
- Computer Literacy
- Documentation and Reporting
- Substance abuse awareness
- Peer support ethics
- Recovery guidance
- Relapse prevention
- Support group facilitation
- Treatment plans
- Reliability
Certification
- Licensed CNA-8 years
- Licensed LIMA- 15 years
- Insulin certified -2 years
- BLS/CPR-1year
- Certified Peer Support
Timeline
Peer Support Specialist
Southeast Missouri Behavioral Health
03.2024 - 04.2025
Factory Production Worker
Quaker Windows and doors
07.2021 - 01.2023
MA
Mercy Clinic Rolla
02.2019 - 07.2021
CNA
Terry Clark
10.2017 - 02.2020
High School Diploma - undefined
Waynesville Career Center
High School Diploma -
Dixon High School
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