Alexis Picklesimer
Gastonia,NC
Summary
Diligent worker with excellent multitasking, organizational, and time management abilities combined with expertise in promoting items and completing customer sales, after 4 years of experience. Adept at suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with sales and able to adapt easily to new processes and procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Route Driver
Amazon DSP
06.2023 - 10.2023
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
Dog Sitter
Rover.Com
01.2018 - 07.2023
- Offered animals ample exercise opportunities through walks and play activities
- Observed animals and conducted examinations to identify signs of injury, illness or disease
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care
- Trained animals in routine and special commands, how to get along with other animals and housebreaking
- Picked up and dropped off animals to coordinate comprehensive, door-to-door service for regular customers
- Provided seamless communication to inform pet owners of visits and pet status
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided
- Supported animal health by keeping all areas clean, neat and properly sanitized
- Performed scheduled walks and activities with outdoor pets.
Warehouse Associate
Amazon Warehouse
01.2023 - 05.2023
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Streamlined order picking process with proper sequencing, reducing errors and increasing accuracy rates.
- Prepared outbound shipments meticulously while adhering to all relevant regulatory requirements for shipping materials.
Customer Service Associate
Botanical Oasis
06.2022 - 10.2022
- Presenting new products to customers with different showcases, giving information about individual product and relating to their need or preference
- Showing reoccurring customers to the same great products they continue to enjoy or alternatives products when certain ones become unavailable
- Keeping counters and floors of store clean and kept.
Customer Service Associate
Michaelangelos Pizza & Subs
09.2020 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Provided training and support to new associates to help provide high-quality customer service.
Team Member
Taco Bell
03.2020 - 08.2020
- Worked 4 different stations within the first 2 weeks of working here to provide optimal coverage and meet production goals
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Optimized safety and productivity by regularly cleaning and organizing work zones
- Maintained a productive and efficient approach to all tasks
- Learned all required tasks quickly to maximize performance
- Developed strong relationships with coworkers and managers
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Contributed to team success by completing jobs quickly and accurately
- Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized
- Resolved customer complaints and maintained a clean and tidy checkout area.
Cashier/Team Member
Zaxby's Franchising Inc
09.2017 - 06.2019
- I worked here on and off between school
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Drove sales and add-on purchases by promoting specific item options to customers
- Helped customers find specific products, answering questions and offering advice
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Assisted Managers and other team members with completing end-of-day counts and securing funds to prevent loss or theft
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
Education
Certification - EKG Tech, Pharmacy Tech
Pitt Community College
Winterville, NC11.2022
No Degree - Psychology
East Carolina University
Greenville, NC05.2022
High School Diploma -
Piedmont Community Charter School
Gastonia, NC06.2018
Skills
- Loss prevention
- Organizational Skills (5 years)
- Time management (9 years)
- Filing (3 years)
- Training
- Door-to-Door Experience
- Microsoft Access
- Sales
- Profit & loss
- Training & development
- Supervising experience
- Retail sales
- Heavy lifting
- Phone etiquette
- Communication skills
- Negotiation
- Financial concepts
- Outdoor work
- Leadership
- Data collection
- Stocking
- Sales management
- Management
- Warehouse experience
Certification
Driver's License, Non-CDL Class C
Additional Information
QuickBooks experience - 2 years
10 Key experience - 1 year
Receptionist experience - 1 year
Relocation
- Charlotte, NC
- Lake Wylie, SC
- Rock Hill, SC
- Columbia, SC
Assessments
- Delivery driver, Proficient, 06/2023, Interpreting instructions or signs and solving problems
- Sales skills, Proficient, 12/2022, Influencing and negotiating with customers
- Social media, Proficient, 01/2023, Knowledge of social media techniques and analytics interpretation
- Work motivation, Proficient, 09/2023, Level of motivation and discipline applied toward work
- Work style: Reliability, Proficient, 01/2023, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 01/2023, Responding to customer situations with sensitivity
- Warehouse safety, Proficient, 11/2023, Using safe practices in a warehouse setting
- Retail customer service, Proficient, 12/2023, Responding to customer situations in a retail setting
Timeline
Delivery Route Driver
Amazon DSP
06.2023 - 10.2023
Warehouse Associate
Amazon Warehouse
01.2023 - 05.2023
Customer Service Associate
Botanical Oasis
06.2022 - 10.2022
Customer Service Associate
Michaelangelos Pizza & Subs
09.2020 - 10.2022
Team Member
Taco Bell
03.2020 - 08.2020
Dog Sitter
Rover.Com
01.2018 - 07.2023
Cashier/Team Member
Zaxby's Franchising Inc
09.2017 - 06.2019
Certification - EKG Tech, Pharmacy Tech
Pitt Community College
No Degree - Psychology
East Carolina University
High School Diploma -
Piedmont Community Charter School
Driver's License, Non-CDL Class C
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