Alexis Pollard

• Track and monitor customer shipments, providing timely updates on status, delays, service disruptions, and exceptions.
• Investigate and resolve transportation service issues, including missed switches, delays, billing concerns, and other shipment exceptions.
• Partner with Sales, Operations, Border Services, and other internal teams to coordinate customer requirements and maintain service expectations.
• Follow shipment issues through completion, coordinating solutions across departments to ensure timely resolution and minimize service disruptions.
• Maintain accurate documentation of customer interactions, shipment activity, service issues, and account requirements.
• Respond professionally to customer inquiries and concerns, providing accurate information and solutions while maintaining strong customer relationships.

•Responded to mechanical breakdowns and developed timely repair plan to

minimize downtime.

• Increased overall lifespan of equipment by following preventive maintenance plans

and executing unscheduled repairs.

• T rained and guided onsite and offshore team members in quality assurance

standards, policies and procedures.

• Demonstrated product features and functionality to clients, managers and team

members.

• Replaced damaged, missing or defective parts with new components.

• T ested newly installed equipment to determine proper functionality and

compliance with regulations.

• Managed inventory through computerized control system.

• Completed accurate daily report documents, memos and invoices.

• Handled daily scheduling tasks and provided administrative support for the entire

department.

• Improved quality assurance procedures to minimize errors and increase

effectiveness of inspections.

• Assisted senior management with making key decisions by developing

and submitting performance reports with status updates and improvement