ALEXIS RAY
Dallas
Summary
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Williams Sonoma
02.2023 - Current
- Contributed to team effort by meeting performance goals and assisting colleagues when needed
- Analyzed customer feedback to identify trends and suggested improvements for business
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
Level 2 Security Guard
GardaWorld Security
02.2023 - 10.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Customer Service Representative
Chime Solutions
12.2021 - 12.2023
- Followed up on outstanding accounts to pursue and collect open balances from customers
- Skipped trace in order to locate customers that are delinquent
- Sent written notices to inform customers of past due amounts and potential consequences of non-payment
- Escalated complex cases to management for further investigation and resolution
Customer Service Representative
AT&T Retention
12.2020 - 11.2021
- Updated the company database by inputting information from each call and keeping every customer field current
- Collaborated with the sales team to develop efficient methods for handling issues with larger revenue customers
- Worked on special short-term projects to offer customized support for new products or products at end-of-life
- Monitored the customer satisfaction levels and develop methods for increasing them
- Assisted in creating ways for delivering excellent customer service to irate or problematic customers
Customer/Collection Service Representative
West Lake Financial Services
05.2019 - 10.2020
- Followed up on outstanding accounts to pursue and collect open balances from customers
- Skip trace in order to locate customers that are delinquent
- Sent written notices to inform customers of past due amounts and potential consequences of non-payment
- Escalated complex cases to management for further investigation and resolution
Customer Service Representative
Telvista
11.2017 - 05.2019
- Provided an exceptional one of kind experiences via chat, email and phone on client specific issues while accurately capturing all customer-related information in the proper client relationship management database by performing the following duties
- Collaborated with other departments to ensure prompt resolution of customer concerns
- Managed difficult customer situations with professionalism and empathy
- Processed orders, prepared correspondences, and completed required documentation
Education
Advanced Preparatory International -
Dallas
Dallas05.2019
Skills
- Retail Sales
- Customer Service
- Complaint Resolution
- Data Collection
- Microsoft PowerPoint
- Call Management
- Microsoft Excel
- CRM
- Inbound & Outbound Calling
Timeline
Level 2 Security Guard
GardaWorld Security
02.2023 - 10.2024
Customer Service Representative
Williams Sonoma
02.2023 - Current
Customer Service Representative
Chime Solutions
12.2021 - 12.2023
Customer Service Representative
AT&T Retention
12.2020 - 11.2021
Customer/Collection Service Representative
West Lake Financial Services
05.2019 - 10.2020
Customer Service Representative
Telvista
11.2017 - 05.2019
Advanced Preparatory International -
Dallas
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