Alexis Reeves
Alabaster,AL
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Comfortable working in fast-paced environments to handle demanding workload. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Overview
7
7
years of professional experience
Work History
Office Manager
Redhead Supports
Las Vegas , NV
10.2023 - 09.2024
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days, PTO, etc.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Administered payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
Administrative Assistant I
Westland Real Estate Group
Las Vegas , NV
03.2023 - 09.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated travel arrangements and completed expense reports for travel reimbursement for both the executive asset and compliance managers.
Resident Services Manager
Ladera Luxury Apartments
Henderson , NV
08.2021 - 03.2023
- Maximized rental income while lowering expenses through effective planning and control
- Kept operational facilities appealing to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Kept accurate, detailed records that were fully compliant with reporting requirements to meet all state, local, and federal housing requirements
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed
- Conducted inspections of the grounds, buildings, and equipment on the property in order to identify maintenance issues and coordinate timely repairs
- Compiled maintenance and repair requests for submission to the capital improvements department and solicited bid proposals from local contractors.
Call Center Representative
Etix
Meadowbrook , AL
11.2019 - 07.2021
- Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information
- Provided accurate responses to questions and inquiries by maintaining advanced product knowledge
- By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity
- Worked with internal partners and customers to identify user requirements and deliver technical solutions
- Customers were educated on billing, payment processing, and customer service policies and procedures
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- Assisted customers in choosing and customizing available items to meet their specific needs.
Product Consultant
Sephora
Hoover , AL
10.2018 - 11.2019
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
- Was in charge of answering customer questions about merchandise and pricing
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents
- Went to trainings and workshops to learn about new products, which I then shared with customers
- Described and explained details about over 1,000 skincare, makeup, hair products, and fragrance options to inform customers and guide purchasing decisions
- Assisted customers in choosing and customizing available items to meet their specific needs
- Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each month
- Used highly effective selling skills while properly engaging and presenting solutions to customers.
Cashier
Walmart
Alabaster , AL
03.2018 - 10.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Hostess/Waitress
Waffle House
Pelham , AL
08.2017 - 03.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Communicated clearly with kitchen staff regarding customer orders.
- Provided excellent customer service by addressing customer needs promptly.
- Resolved any customer complaints or issues quickly and professionally.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School -
Thompson High School
Alabaster, AL01.2019
Some College - Neuroscience, Management
University of Alabama At Birmingham
Birmingham, ALSkills
- Team building
- Problem resolution
- Organization
- Supervision
- Cash Handling
- Customer Service
- Staff hiring
- Conflict Resolution
References
References available upon request.
Timeline
Office Manager
Redhead Supports
10.2023 - 09.2024
Administrative Assistant I
Westland Real Estate Group
03.2023 - 09.2024
Resident Services Manager
Ladera Luxury Apartments
08.2021 - 03.2023
Call Center Representative
Etix
11.2019 - 07.2021
Product Consultant
Sephora
10.2018 - 11.2019
Cashier
Walmart
03.2018 - 10.2018
Hostess/Waitress
Waffle House
08.2017 - 03.2018
High School -
Thompson High School
Some College - Neuroscience, Management
University of Alabama At Birmingham
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