Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Program Manager
Redhead Supports
09.2022 - Current
Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
Mentored junior staff members, fostering professional growth and skill development.
Enhanced operational efficiency through regular review and updating of policies as well as procedures governing direct care services provision.
Facilitated smooth transitions during shift changes, ensuring continuity of care for clients.
Developed strong relationships with clients'' families, addressing concerns and providing updates on progress.
Promoted a safe working environment by enforcing safety guidelines and conducting regular inspections.
Implemented quality improvement initiatives aimed at enhancing the level of service provided to clients.
Streamlined staff scheduling and allocation for optimal direct care service delivery.
Resolved conflicts among team members, fostering a harmonious work atmosphere conducive to excellent client care.
Reviewed incident reports promptly, taking corrective action when needed to ensure lessons learned were utilized effectively moving forward.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.