Antonio Smith
Temple Hills,MD
Summary
Detail-oriented IT Support Technician with a strong foundation in program management seeking to leverage 8 years of administrative experience and IT expertise to contribute to the mission of a federal agency. Proven ability to manage multiple projects, monitor network devices, services, and servers, and deliver innovative solutions to enhance organizational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
Service Source Inc.
07.2017 - Current
- Supervised a team to ensure completion of IT support tasks and precise documentation
- Managed documentation including data input, incident reports, and expense reports
- Ensured compliance with HIPAA policies and state/federal regulations
- Collaborated with the IT department to resolve technical issues and maintain network integrity
- Leadership: Managed a team of IT support personnel to provide efficient technical assistance and maintain organizational productivity.
Lead DSP
Community Residences, Inc.
06.2014 - 07.2017
- Managed documentation including individual support plans and quarterly reviews
- Maintained confidentiality of Personal Health Information
- Communicated effectively with stakeholders to ensure individual safety and support organizational mission
- Leadership: Managed a team of 40 individuals to ensure efficient program operations.
Education
Baltimore Cyber
Baltimore, MD06.2023
Delaware State University
06.2011
Skills
- Teamwork and Collaboration
- Resource Allocation
- Network Certification
- Problem-solving abilities
- Remote Support Capabilities
- Written Communication
- Software Upgrades
- VPN Configuration
- Problem-Solving
- Operating system management
- Computer Skills
Certification
- CompTIA Network +
- CompTIA Security +
Core Competencies
Proficient with Windows and Mac operating systems, Excellent skills in Microsoft Suite, including Outlook, Word, SharePoint, and Excel, Expertise in initiating and scheduling virtual conferences using Microsoft Teams, Lync Meeting, WebEx, and Zoom, Proficient in submitting suspense reports in Concur and NetSuite
Timeline
Program Manager
Service Source Inc.
07.2017 - Current
Lead DSP
Community Residences, Inc.
06.2014 - 07.2017
Baltimore Cyber
Delaware State University
Similar Profiles
Mark John Paul VillanuevaMark John Paul Villanueva
Assistant Project Manager at Service Source Inc.Assistant Project Manager at Service Source Inc.
Tyrney ButlerTyrney Butler
Production Control Clerk at Service SourceProduction Control Clerk at Service Source
Michael HolmesMichael Holmes
Human Resources Manager at Service SourceHuman Resources Manager at Service Source
Raymonda JonesRaymonda Jones
Private Nanny at RVJ Family DaycarePrivate Nanny at RVJ Family Daycare
Joseph SnowdenJoseph Snowden
Plumbing Apprentice at JobcorpsPlumbing Apprentice at Jobcorps