Alexis Reynolds
Draper,UT
Summary
I am a results-driven Executive Account Manager with extensive experience, with sales strategy, and client relations. I have demonstrated success in driving revenue growth and enhancing seller satisfaction within the e-commerce and event ticketing industries. I am skilled in developing and executing strategies to optimize seller performance, streamline processes, and deliver outstanding customer service. I have strong analytical abilities coupled with a customer-centric approach and a commitment to exceeding client expectations. My objective is to continue to grow and challenge myself, gain knowledge and experience.
Overview
5
5
years of professional experience
Work History
Executive Seller Account Manager
StubHub
Draper, UT
04.2023 - Current
- Managed key seller accounts, ensuring revenue targets are met and maintaining high levels of seller satisfaction.
- Developed and implemented strategies to optimize seller performance, including personalized account plans and best practice recommendations.
- Analyzed market trends and seller performance metrics to identify growth opportunities and address potential challenges.
- Collaborated with cross-functional teams (marketing, product development, customer support) to enhance the seller experience and streamline operations.
- Conducted regular business reviews with top-tier sellers to provide insights, address issues, and drive performance improvements.
- Provided training and support to sellers on platform features, best practices, and compliance requirements.
- Managed $122 million in 2023 across 26 large broker accounts.
- Reviewed company operations globally to ensure high-quality service for sellers and buyers.
- Initiated corrective actions for venue errors, including mapping inconsistencies and delivery setbacks.
- Brokered payouts and issued fines/penalties for non-compliance.
Customer Service Representative (Accounts)
StubHub
Draper, UT
06.2021 - 04.2023
- Specialized in Top Seller accounts, handling buying/selling, case management, and de-escalation of problematic customer concerns.
- Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security practices.
- Coordinated with internal teams to deliver tailored solutions and resolve complex issues, ensuring a seamless client experience.
- Monitored account performance, generated reports, and provided actionable insights to enhance client success and retention.
- Assessed client needs and suggested specific products or promotions to ensure total customer satisfaction.
Data Entry Specialist
Truvy
Draper , UT
06.2019 - 05.2021
- Managed a diverse range of client accounts, providing proactive support and fostering long-term partnerships.
- Oversaw end-to-end processes, including contract management and post-sale support.
- Conducted market research and competitor analysis to identify new business opportunities.
- Identified and corrected data entry errors to prevent duplication across systems, using SQL queries.
- Achieved daily production quotas through effective workflow prioritization and timely response to inquiries.
- Onboarded new accounts, ensuring accurate account information.
Education
Cosmetology License - Cosmetology
Aveda Institute-Provo, UT
Provo, UT08-2019
Skills
- Account Management
- Sales Strategy and Execution
- Client Relationship Building
- Performance Analysis
- Market Research
- Negotiation and Contract Management
- Cross-Functional Collaboration
- CRM Software (Salesforce, HubSpot)
- Data-Driven Decision Making
- Event Ticketing Platforms
- Microsoft Office (Excel, Word, PowerPoint)
- Time Management and Trend Tracking
- Troubleshooting System/Service-Related Issues
- Strong Empathy and Patience
- Excellent Verbal and Written Communication Skills
- Adaptable, Observant, Coachable
- Proficient with Slack, SalesForce,Teams, and Zoom
References
References available upon request.
Timeline
Executive Seller Account Manager
StubHub
04.2023 - Current
Customer Service Representative (Accounts)
StubHub
06.2021 - 04.2023
Data Entry Specialist
Truvy
06.2019 - 05.2021
Cosmetology License - Cosmetology
Aveda Institute-Provo, UT