Stacey Whimpey
Provo,UT
Summary
Proven at StubHub, I excel in customer relations, enhancing client satisfaction and retention through effective problem resolution and account management. Recognized for integrity and critical thinking, I consistently exceed performance metrics, significantly reducing fraudulent activity and driving successful client transactions.
Overview
2
2
years of professional experience
Work History
Broker/Top Seller Account Manager
StubHub
02.2024 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Marketplace Investigations
StubHub
10.2023 - 02.2024
- Conducted comprehensive investigations that led to the successful resolution of complex cases.
- Fostered a positive work environment focused on teamwork, innovation, open communication lines among employees.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Responded via telephone and email to questions regarding buyer claims.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Provided exceptional customer service through timely communication and problem resolution.
Buyer Fraud Investigations
StubHub
03.2023 - 10.2023
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on incoming event tickets
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Monitored account activity in real-time for early detection and swift resolution of potential issues before they escalated into significant losses for the organization.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Marketplace Investigations
StubHub
06.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UT05.1990
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Computer Proficiency
- Microsoft Excel
- Complaint resolution
- Client Relations
- Microsoft Outlook
- Documentation
- De-Escalation Techniques
- Building rapport
- Dispute Resolution
- Assertiveness
- Account Management
Timeline
Broker/Top Seller Account Manager
StubHub
02.2024 - Current
Marketplace Investigations
StubHub
10.2023 - 02.2024
Buyer Fraud Investigations
StubHub
03.2023 - 10.2023
Marketplace Investigations
StubHub
06.2022 - 03.2023
High School Diploma -
Spanish Fork High School
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