Benny Cantu
Fulshear,TX
Summary
Desktop Support Manager leading a team of 36 field engineers, optimizing service delivery across 87 campuses. Enhanced incident response times and user satisfaction by implementing ITIL best practices. Developed training materials to streamline onboarding and foster team collaboration.
Overview
1
1
Certificate
27
27
years of professional experience
Work History
Desk Top Support Manager
Katy Isd Education
08.2010 - 04.2026
- Led desktop support team in troubleshooting hardware and software issues across educational environments.
- Implemented ITIL best practices to enhance service delivery and incident response times.
- Streamlined onboarding process for new staff by developing comprehensive training materials and sessions.
- Collaborated with vendors to procure and maintain computer equipment, ensuring optimal performance for users.
- Oversaw 36 field engineers across various district locations.
- Supporthed 87 campuses throughout te district
- Managed ticketing system to prioritize and resolve technical issues efficiently, improving user satisfaction rates.
- Established proactive maintenance schedules for devices to minimize downtime and extend equipment lifespan.
- Mentored junior support staff, fostering skill development and enhancing overall team productivity.
- Developed strategic initiatives to align technology resources with district educational goals and objectives.
- Managed a team of desktop support technicians, fostering a collaborative work environment.
- Developed customized training programs tailored to meet individual employee needs while promoting professional growth within the company.
- Oversaw asset management processes including inventory tracking, procurement requests, and proper disposal of obsolete equipment.
- Enhanced end-users experience by providing timely and effective desktop support services.
- Established strong relationships with vendors, ensuring optimal pricing and service quality.
- Improved customer satisfaction ratings by implementing robust feedback systems and addressing concerns promptly.
- Led successful efforts to standardize equipment configurations across the organization, resulting in reduced maintenance costs and improved consistency in user experiences.
Residential Realtor
Remax Realty
01.1999 - 02.2010
- Facilitated client consultations to assess needs and preferences for property searches.
- Developed comprehensive marketing strategies, enhancing visibility of listings across multiple platforms.
- Streamlined transaction processes, ensuring compliance with legal regulations and smooth closings.
- Mentored new agents, sharing best practices for client engagement and market analysis.
Education
Some College (No Degree) - Computer And Information Sciences
Houston Community College
Stafford, TX03-1999
High School Diploma -
BF TERRY HIGH SCHOOL
Rosenberg, TX05-1986
Skills
- Operating system support
- Active Directory management
- Data backup and recovery
- Problem resolution
- Remote desktop support
- System configuration
- Asset management
- Hardware support
- Desktop deployment
- User account management
- Ticketing system management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Project leadership
- Hardware troubleshooting
Certification
- A+
- Dell Certification
- HP Certification
- Lenovo Certication
Timeline
Desk Top Support Manager
Katy Isd Education
08.2010 - 04.2026
Residential Realtor
Remax Realty
01.1999 - 02.2010
Some College (No Degree) - Computer And Information Sciences
Houston Community College
High School Diploma -
BF TERRY HIGH SCHOOL
Hobbies and Interests
- Enjoy participating in [activity] for overall physical and mental well-being.
- Team Sports
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth.
- Gym Workouts
- High-Intensity Interval Training
Languages
English