Benny Cantu
Rosenberg
Summary
Experienced Desktop Support Manager with proven skills in problem resolution, team collaboration, and project leadership, enhancing service delivery and user satisfaction across educational environments.
Overview
27
27
years of professional experience
Work History
Desk Top Support Manager
Katy Isd Education
Katy, TX
08.2010 - 04.2026
- Led desktop support team in troubleshooting hardware and software issues across educational environments.
- Implemented ITIL best practices to enhance service delivery and incident response times.
- Streamlined onboarding process for new staff by developing comprehensive training materials and sessions.
- Collaborated with vendors to procure and maintain computer equipment, ensuring optimal performance for users.
- Managed 36 field Engineers through out the district
- Supported 87 campuses through out te district
- Managed ticketing system to prioritize and resolve technical issues efficiently, improving user satisfaction rates.
- Established proactive maintenance schedules for devices to minimize downtime and extend equipment lifespan.
- Mentored junior support staff, fostering skill development and enhancing overall team productivity.
- Developed strategic initiatives to align technology resources with district educational goals and objectives.
- Managed a team of desktop support technicians, fostering a collaborative work environment.
- Developed customized training programs tailored to meet individual employee needs while promoting professional growth within the company.
- Oversaw asset management processes including inventory tracking, procurement requests, and proper disposal of obsolete equipment.
- Enhanced end-users experience by providing timely and effective desktop support services.
- Established strong relationships with vendors, ensuring optimal pricing and service quality.
- Improved customer satisfaction ratings by implementing robust feedback systems and addressing concerns promptly.
- Led successful efforts to standardize equipment configurations across the organization, resulting in reduced maintenance costs and improved consistency in user experiences.
Residential Realtor
Remax Realty
Richmond ,Tx
01.1999 - 02.2010
- Facilitated client consultations to assess needs and preferences for property searches.
- Developed comprehensive marketing strategies, enhancing visibility of listings across multiple platforms.
- Streamlined transaction processes, ensuring compliance with legal regulations and smooth closings.
- Mentored new agents, sharing best practices for client engagement and market analysis.
Education
High School Diploma -
BF TERRY HIGH SCHOOL
Rosenberg, TX05-1983
Skills
- Operating system support
- Active Directory management
- Data backup and recovery
- Problem resolution
- Remote desktop support
- System configuration
- Asset management
- Hardware support
- Desktop deployment
- User account management
- Ticketing system management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Project leadership
- Hardware troubleshooting
Languages
English
Native or Bilingual
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Team Sports
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
- High-Intensity Interval Training
Timeline
Desk Top Support Manager
Katy Isd Education
08.2010 - 04.2026
Residential Realtor
Remax Realty
01.1999 - 02.2010
High School Diploma -
BF TERRY HIGH SCHOOL