Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Richey

Tuscaloosa

Summary

Dynamic team leader with a proven track record at Whataburger, excelling in team motivation and conflict resolution. Enhanced customer satisfaction through strategic planning and effective communication. Skilled in employee training and task delegation, fostering a culture of continuous improvement and collaboration among diverse team members.

Overview

4
4
years of professional experience

Work History

Team Leader

Whatabuger
02.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.

Team Member

Whatabuger
04.2022 - 02.2024
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Team Member

Panera Bread
09.2021 - 03.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Adapted to schedule changes to ensure coverage during busy periods.
  • Elevated team success by promptly and correctly finishing assignments.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Associate Of Arts - General Studies

Shelton State Community College
Tuscaloosa, AL

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Documentation and reporting
  • Analytical thinking
  • Goal setting
  • Conflict resolution
  • Cash handling
  • Verbal and written communication
  • Deadline management
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Loss prevention
  • Time management
  • Multitasking
  • Organizational skills
  • Excellent communication

Timeline

Team Leader

Whatabuger
02.2024 - Current

Team Member

Whatabuger
04.2022 - 02.2024

Team Member

Panera Bread
09.2021 - 03.2022

Associate Of Arts - General Studies

Shelton State Community College

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Alexis Richey