Alexis Rios Garcia
San Jose,CA
Summary
Highly organized and dependable candidate with a demonstrated history of effectively managing multiple priorities. Known for maintaining a positive attitude, taking initiative, and leading teams towards successful execution. Adept at handling complex tasks and thriving in fast-paced environments. Strong track record of achieving goals and delivering exceptional results.
Overview
7
7
years of professional experience
Work History
Specialist
Apple
07.2025 - 01.2026
- Demonstrated in-depth product knowledge to educate customers on features and benefits.
- Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Shift Supervisor
Starbucks
07.2024 - 07.2025
- Maintained regular and consistent attendance and punctuality
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Resolved customer complaints efficiently, ensuring prompt solutions.
Specialist
Apple
12.2023 - 05.2024
- Formulated and implemented strategies to optimize work efficiency.
- Cultivated robust client relationships through proactive communication and dedicated service.
- Drove sales revenue growth through targeted marketing campaigns and strategic product positioning.
- Delivered exceptional customer service experiences, resulting in positive reviews and referrals from satisfied clients.
Shift Supervisor
Philz Coffee
11.2022 - 08.2023
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Shift Supervisor
Starbucks
10.2018 - 11.2022
- Maintained regular and consistent attendance and punctuality
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Resolved customer complaints efficiently, ensuring prompt solutions.
Education
High School Diploma -
James Lick High School
San Jose, CA05-2014
Skills
- Team player
- Problem-solving aptitude
- Adaptability
- Time management abilities
- De-escalation techniques
- Complaint resolution
- Resourcefulness
- Professionalism
- Interpersonal skills
Timeline
Specialist
Apple
07.2025 - 01.2026
Shift Supervisor
Starbucks
07.2024 - 07.2025
Specialist
Apple
12.2023 - 05.2024
Shift Supervisor
Philz Coffee
11.2022 - 08.2023
Shift Supervisor
Starbucks
10.2018 - 11.2022
High School Diploma -
James Lick High School