ALEXIS RIVAS
Boynton Beach,FL
Summary
With five plus solid years of a customer service background, I understand how important it is to provide outstanding customer experience. My problem solving capabilities are one of my strongest qualities that contribute to my success. The skills I posses are a perfect match for any customer focused organization.
Overview
6
6
years of professional experience
Work History
Unit Clerk/Admin Partner
Bethesda East Hospital
12.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Lead Teller/Vault Holder
FIFTH THIRD BANK
06.2021 - 09.2023
- Daily customer interaction.
- Meet daily referral targets.
- Elevated level of problem-solving.
- Open/Close Branch.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Front Desk Receptionist
BRAMAN MOTORCARS
01.2019 - 06.2021
- Facilitated smooth communications, answering numerous calls and emails daily, Record daily transactions precisely to avoid errors and keep logs accurate, Maintained a clean and organized area, Train new retail members in customer-focused strategies, Maintain high team standards.
Customer Service Representative
ALORICA
02.2018 - 01.2019
- Service customer accounts through web-based systems, Cross-sell during routine service calls, Troubleshot technical problems using web, mobile tools, and company services, Resolve customer complaints
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate in Science (A.S.) in Clinical Medical Assisting Candidate -
Southeastern College
High School Diploma -
santaluces high school
05.2017
Skills
- Customer service oriented
- Verbal and written communication
- Ability to work independently
- Time management
- Computer skills
- Word/ Excel
Timeline
Unit Clerk/Admin Partner
Bethesda East Hospital
12.2023 - Current
Lead Teller/Vault Holder
FIFTH THIRD BANK
06.2021 - 09.2023
Front Desk Receptionist
BRAMAN MOTORCARS
01.2019 - 06.2021
Customer Service Representative
ALORICA
02.2018 - 01.2019
Associate in Science (A.S.) in Clinical Medical Assisting Candidate -
Southeastern College
High School Diploma -
santaluces high school