REBECCA VARGAS
HCA Northwest
Humble,TX
13
years of professional experience
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Work History
Registration & Unit Clerk
7 Years- Responsible for obtaining accurate patient demographic and financial information for registration and claim reimbursement.
- Assist the RNs and Physicians with all tasks delegated and within my scope of practice.
- Maintaining quality cost effectiveness, guest relations, and explaining the admissions process accurately to the customer.
- Excellent customer service skills, computer skills, and capable of multi-tasking in a challenging and fast paced environment while maintaining a positive attitude.
- Treat all staff members with courtesy and respect.
- Have assisted current lead in several of her duties as well as developed tools to more efficiently keep track of and communicate with staff on improvements that can be made to performance.
- Trained new staff on administrative processes and EHR usage to ensure consistency in service delivery.
- Collaborated with clinical teams to address patient needs and enhance interdepartmental communication.
Survey Lab Supervisor
5 Years- I started as an interviewer where my duties were to call the projects I was assigned to (as well as any Spanish Callbacks that were given to me) and make outbound calls to conduct surveys over the phone. Engaged with study participants who often were not interested in participating in the studies and could become belligerent. Would have to convince them to participate in optional studies.
- Over the course of a year and a half I was trained on every project. When a supervisor position opened up I was selected from over 40 of my peers to be a supervisor. I performed basic clerical work, (answering phones, copies, faxes, putting together and organizing packets and training information, creating and modifying spreadsheets). I was in charge of interviewing, hiring, and training new interviewers. Trained interviewers on all of our programs as well as upgraded training material to be up to date and current with any new systems that would be introduced to our procedures.
- My duties also included monitoring interviewers and providing constructive criticism on how to improve their performance. Delegating studies to interviewers based on their efficiency and optimal skill levels, including but not limited to Spanish call backs, specific appointments and over all capability to de-escalate difficult respondents. Organized and kept track of all of our Spanish Callback records so that they could be systematically called in the most time conducive manner.
- I also took the initiative to consolidate training materials with materials that I developed to create a centralized means to access material for interviewers, supervisors, and assistant supervisors.
- Developed and implemented quality control measures to enhance research accuracy and reliability.
- Mentored junior staff on laboratory techniques and best practices for efficient workflow management.
- Led training sessions on new technologies and methodologies to improve team competencies.
- Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
Usher at Kyle Field
1 Year- I was an usher for the 3rd deck at Kyle Field for 2 football seasons. Here I applied customer service skills in order de-escalate angry or upset students and at times parents. It required long hours of little to no movement from my designated location as well as efficiently checking tickets, maintaining sections, and assisting people with directions.
- Facilitated smooth entry and exit processes for event attendees.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated seating arrangements to optimize guest experience during events.
- Monitored crowd control measures to ensure safety and comfort of all attendees.
Education
Associates in Science
Skills
Computer Skills include: Windows XP
Vista
7
8 and 10. Microsoft Office (Word
Excel
Access
PowerPoint
Outlook)
Type 90 WPM
Bilingual
Work great in groups as well as individually (Verbal and Written communication skills)
Reliable
flexible
hardworking
Customer service oriented
HIPAA compliance
Documentation skills
Multi-line phone system
Medical records maintenance
Reception management
Electronic charting
Supply restocking
Document management
Strong organization
Healthcare software
Faxing orders
Medical terminology proficiency
Unit administrative support
Problem-solving
Computer proficiency
Data entry
Administrative support
Clinical support
Adaptable and flexible
Critical thinking
Collaboration and teamwork
Patient database maintenance
Insurance verification
Preparing treatment rooms
Patient eligibility requirements
Insurance authorizations
Basic life support for health care providers (BLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registration & Unit Clerk
HCA Northwest
06.2019 - CurrentRead More
Survey Lab Supervisor
Public Policy Research Institute
01.2014 - 01.2019Read More
Usher at Kyle Field
Texas A&M University
01.2013 - 01.2014Read More
Lone Star College
Associates in Science
Read More