Alexis Rivera
Kodak,USA
Summary
Results-oriented professional with a decade of diverse experience, excelling in customer service with a 97% satisfaction rate and resolving 20 inquiries daily with a 95% resolution rate. Exceptional problem solver, adept at handling complex issues and enhancing team productivity. Proven ability to lead and inspire teams by fostering collaboration, effective communication, and accountability to exceed performance goals. Experienced in implementing strategies that optimize team workflows, improve morale, and drive continuous improvement. Advanced proficiency in computer skills, including cybersecurity protocols and practices. Eager to leverage proven customer service and problem-solving skills to advance in cybersecurity, aiming to achieve advanced certifications such as CISSP and CEH. Dedicated to enhancing organizational security posture and mitigating cyber threats.
Overview
13
13
years of professional experience
Work History
Auto Glass Technician
Safelite AutoGlass
05.2023 - 10.2024
- Company Overview: Auto Glass
- Recognized as Employee of the Month for consistently exceeding performance metrics and demonstrating dedication to quality workmanship
- (02/24)
- Received an award for Outstanding Customer Service for assisting a veteran, resulting in a heartfelt note sent to the CEO
- (02/24)
- Delivered exceptional customer service, maintaining a 97% satisfaction rate, and resolved an average of 20 inquiries daily with a 95% resolution rate
- Directed and mentored a team of new technicians, improving service efficiency by reducing training time by 30% and enhancing quality assurance.
- Collaborated with team members to streamline processes, resulting in a 15% increase in overall productivity
Mortgage Loan Originator
Home Town Lenders
05.2021 - 07.2023
- Company Overview: Mortgage Loan Originator
- Comprehensive training in mortgage loan origination procedures
- Assisting Processors and branch manager with applications and client interactions
- Provided leadership in loan origination, guiding process improvements that reduced processing times and increased approval efficiency.
- Professionally experienced in structuring loans using computer technology, with a strong proficiency in utilizing various Microsoft features
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM Software
- Data Analysis Tools (e.g., Excel for data analysis)
- Financial Software
Sales Lead
Broward Motorsports
01.2016 - 09.2019
- Directed sales initiatives, leading a team to consistently surpass monthly targets by deploying effective sales strategies and motivational leadership.
- Demonstrated product knowledge to achieve sales goals
- Provided exceptional customer service
- Professional lead sales rep with a proven track record of exceeding targets
- Expert in effective communication, understanding customer needs, and driving sales success
Team Leader
G&B Painting
07.2011 - 04.2015
- Managed a high-performing team of painters, ensuring timely project completion and adherence to quality standards.
- Leadership Excellence: Managed and provided leadership to a skilled painting team, ensuring seamless coordination and productivity
Education
CyberSecurity Certificate -
Springboard Cybersecurity
Kodak, TN09.2024
Certificate of Completion - Automotive Technology
Universal Technical Institute
Orlando, FL01.2013
Skills
- Effective Communication and Conflict Resolution
- Process Improvement and Operational Efficiency
- Team Building and Mentorship
- Strategic Planning and Execution
- Crm
- Crm software
- Excel
- Financial analysis
- Kpi
- Microsoft Office
- Microsoft office suite
- Powerpoint
- Product Knowledge
- Linux
- Windows
- Ubuntu
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Auto Glass Technician
Safelite AutoGlass
05.2023 - 10.2024
Mortgage Loan Originator
Home Town Lenders
05.2021 - 07.2023
Sales Lead
Broward Motorsports
01.2016 - 09.2019
Team Leader
G&B Painting
07.2011 - 04.2015
Certificate of Completion - Automotive Technology
Universal Technical Institute
CyberSecurity Certificate -
Springboard Cybersecurity
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