Alexis Robertson
Wildwood,MO
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
11
11
years of professional experience
Work History
Senior Service Specialist II
Edward Jones
St Louis, MO
08.2021 - Current
- Analyzed client feedback to identify trends, driving strategic improvements in service offerings and client communications.
- Facilitated client onboarding processes, enhancing overall customer satisfaction and retention rates.
- Collaborated cross-functionally to troubleshoot and resolve challenging technical problems for customers.
- Led training initiatives aimed at enhancing staff competency in relevant technologies, tools, and methods related to service delivery.
- Shared industry trends and best practices with the team through weekly updates, fostering professional growth and knowledge sharing.
- Identified opportunities to improve processes and increase efficiency by communicating the best operational processes and practices within the team.
Financial Services Trainee
TD Ameritrade
St Louis, MO
11.2020 - 02.2021
- Streamlined data entry processes, enhancing accuracy and speed of financial analysis.
- Streamlined data entry processes for increased efficiency in financial analysis.
- Boosted client retention rate by delivering exceptional customer service and promptly resolving issues.
- Analyzed client financial data to deliver personalized investment recommendations.
Senior Customer Service Associate
Shane Co
07.2018 - 11.2020
- Sorting and processing highly valuable shipments, as well as cleaning and inspecting merchandise
- Provided consistently high-quality support in-person or via phone, email, chat, or social media channels as needed per individual cases.
- Assisted customer service manager with complaints and issues during department short staffing to ensure customer satisfaction.
- Trained new personnel on company operations, policies, and services to facilitate smooth onboarding.
Home Furnishing Advisor
Weekends Only
St Louis, MO
11.2016 - 07.2018
- Guided customers in selecting furniture and home decor solutions tailored to their individual needs, enhancing their shopping experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to maintain optimal inventory levels and product displays.
Style Specialist
Charming Charlie’s
St Louis, MO
09.2016 - 12.2016
- Developed personalized styling recommendations to enhance customer experience and drive sales.
- Enhanced store sales by creating visually appealing merchandise displays that showcased current trends and seasonal styles.
- Collaborated with management to implement promotional strategies that boosted foot traffic.
- Streamlined inventory processes for timely restocking of popular items, minimizing stockouts.
Fine Dining Hostess
Ritz-Carlton St. Louis Hotel
St Louis, MO
06.2016 - 08.2016
- Greeted and seated guests, ensuring a welcoming atmosphere and exceptional service.
- Optimized seating arrangements during high-volume shifts to maximize space utilization while ensuring guest comfort.
- Gathered valuable customer feedback post-meal as a means of continually improving upon the quality of our establishment's services.
Hostess
Bailey’s Range
St Louis, MO
05.2015 - 08.2015
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Assisted in managing large parties and events, ensuring smooth operations throughout service periods.
- Balanced responsibilities such as answering phone calls, greeting guests, and updating reservation logs to maintain efficient operations.
Education
High School Diploma -
Clyde C. Miller Career Academy
St Louis, MO05.2015
Skills
- Understanding customer needs
- Process improvements
- Creative solutions
- Technical proficiency
- Tech-Savvy
- Computer Troubleshooting
- Staff training
- Problem-solving
- Attention to Detail
- Verbal communication
- Technical Support
- Strong Work Ethic
- Effective communication
Timeline
Senior Service Specialist II
Edward Jones
08.2021 - Current
Financial Services Trainee
TD Ameritrade
11.2020 - 02.2021
Senior Customer Service Associate
Shane Co
07.2018 - 11.2020
Home Furnishing Advisor
Weekends Only
11.2016 - 07.2018
Style Specialist
Charming Charlie’s
09.2016 - 12.2016
Fine Dining Hostess
Ritz-Carlton St. Louis Hotel
06.2016 - 08.2016
Hostess
Bailey’s Range
05.2015 - 08.2015
High School Diploma -
Clyde C. Miller Career Academy