ALEXIS RODRIGUEZ
Corpus Christi,United States
Summary
Professional experience dedicated customer service representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team. Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.
Overview
9
9
years of professional experience
Work History
Talent Acquisition Analyst
Texas A&M Corpus Christi
6300 Oceans Drive
10.2023 - Current
- Collaborated with hiring managers to develop comprehensive interview guides, ensuring consistent evaluation criteria across all candidates.
- Conducted exit interviews with departing employees to identify areas for improvement within the talent acquisition process or overall corporate culture.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
Materials Management Technician Senior
Christus Health
601 Elizabeth Street
12.2018 - 09.2023
- Answered and managed incoming and outgoing phone calls, providing accurate information and resolving customer inquiries
- Assisted the management team with inventory tracking and ordering, resulting in improved supply chain efficiency
- Developed and maintained a cost-effective supply chain to ensure the availability of quality ingredients
- Designed and implemented a parts inventory system that improved parts ordering accuracy by 10%
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Implemented a system for inventory management and tracking of IT assets, resulting in improved asset management and cost savings.
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Customer Service Advisor
BestBuy
06.2018 - 07.2023
- Organized and tracked customer inquiries and feedback to improve customer service processes and procedures
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Created reports and documents as requested by the office manager
- Greeted customers in a friendly and professional manner
- Identified and isolated damaged or defective items for return/replacement
- Followed verbal and written instructions to accurately pick orders
- Communicated with supervisors and other warehouse personnel to ensure orders were picked and shipped in a timely manner
- Assisted with recruiting and onboarding processes, including conducting interviews and completing background checks
- Answered incoming phone calls and emails from customers, providing accurate and timely responses.
Cashier
HEB
03.2015 - 01.2018
- Performed cashier duties in a high-volume retail environment, processing up to 350 transactions per shift
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Utilized up-selling and cross-selling techniques to increase revenue
- Processed credit card and online payments securely and efficiently
- Followed company policies and procedures to maintain security and integrity of customer data.
Education
Diploma -
Foy H Moody High School
Corpus Christi, United States06.2016
Associates of Art Criminal Justice -
Del Mar College
Corpus Christi, United States12.2020
Bachelors of Business Administration -
Texas A&M Corpus Christi
Corpus Christi, United States05.2023
Skills
- Time Management
- Communication
- Customer Service
- Recruiting
- Attention to detail
- ERP Systems Proficiency
- Procedure Implementation
- Inventory Management
- Stock Control
Timeline
Talent Acquisition Analyst
Texas A&M Corpus Christi
10.2023 - Current
Materials Management Technician Senior
Christus Health
12.2018 - 09.2023
Customer Service Advisor
BestBuy
06.2018 - 07.2023
Cashier
HEB
03.2015 - 01.2018
Diploma -
Foy H Moody High School
Associates of Art Criminal Justice -
Del Mar College
Bachelors of Business Administration -
Texas A&M Corpus Christi