Alexis Rodriguez
Lake Jackson,TX
Summary
I am a seeking long term employment with an established company. I am great at multitasking, strong business skills, sales, and excellent customer service skills. Personable and dedicated customer service representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced working in teams and collaborative environment, but also self-sufficient, self-motivated and excels in solo work.
Overview
9
9
years of professional experience
Work History
Lash Artist
The Original Lash Bar
Richwood, TX
01.2020 - Current
- Kept notes listing preferences and services provided to clients for quick reference.
- Scheduled daily client appointments with necessary details, including preferences, and special needs.
- Recommended styles and treatments based on clients' needs and appearances.
- Backed up the reception desk by answering phones, scheduling appointments, and processing payments.
- Designed contemporary new styles for people of all ages.
- Set up the workstation and treatment room with products, equipment, and supplies to facilitate services.
- Responded to customer inquiries by phone, email, and in person.
- Fostered a clean and sanitary work environment to protect customers and staff from infection.
- Collected payment from customers, and scheduled the next appointments.
- Handled cash and credit card payments daily with accuracy.
- Sanitized workstations and salon equipment to reduce the risk of infection.
- Recommended treatment and styling products to customers to meet current needs, or resolve specific concerns.
Sales Associate
Dillard's
Lake Jackson, TX
05.2019 - 01.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted customers by finding needed items and checking inventory for items at other locations.
Customer Service Representative
Fresh And Fit
Lake Jackson, TX
02.2016 - 04.2019
- Greeted customers and accurately input orders into electronic systems.
- Assisted customers with questions in the store and on the phone.
- Addressed customer service inquiries quickly and accurately.
- I ran errands for the store, and made sure we were fully stocked for the week.
- I stayed up to date on OCIA regulations.
- Checked in and out customers.
- Scheduled clients for training.
- Balanced credit cards and cash deposits.
Education
High School Diploma -
Brazoswood High School
Clute, TX05.2018
Some College (No Degree) - Basics
Brazosport College
Lake Jackson, TXLicensed Eyelash Specialist
Elite Beauty Academy
Houston, TX10.2019
Skills
- Customer service and client relations
- Eyelash removal and eyelash extension applications
- Credit card payment processing and deposits are done nightly
- Stockroom procedures
- Materials transport
- Team player, leadership
- Quality control
- Sales expertise
- OCIA regulations
- Retail sales, customer service
- Store maintenance
- Great at multitasking
- High-energy attitude
Timeline
Lash Artist
The Original Lash Bar
01.2020 - Current
Sales Associate
Dillard's
05.2019 - 01.2020
Customer Service Representative
Fresh And Fit
02.2016 - 04.2019
High School Diploma -
Brazoswood High School
Some College (No Degree) - Basics
Brazosport College
Licensed Eyelash Specialist
Elite Beauty Academy
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