Reathana Math
Tacoma,WA
Summary
Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
11
11
years of professional experience
Work History
Lash Artist
Self Employed Services
Tacoma , Washington
10.2020 - Current
- Researched current trends in eye makeup, fashion looks.
- Recommended appropriate home care products suitable for each client's needs.
- Cleaned and sanitized work area between each client appointment.
- Assisted with training new team members in the art of lashing.
- Utilized tweezers to isolate individual lashes prior to application of extensions.
- Demonstrated knowledge of different types of lashes available for application.
- Applied adhesive safely and precisely according to manufacturer instructions.
- Kept records of client visits and updated customer profiles accordingly.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Ensured that high-quality service was provided to every client at all times.
- Provided thorough consultations to clients on lash services and products.
- Developed creative ideas for promotional campaigns aimed at increasing sales.
- Maintained a clean and sanitary workspace in accordance with health regulations.
- Maintained inventory of all supplies needed for lash services.
Front Office Receptionist
Health point
Federal Way, Washington
11.2020 - 12.2022
- Responsible for opening and closing the office on time each day.
- Scheduled appointments for clients and recorded all client data into the system.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Greeted customers and visitors in a professional manner.
- Entered new client data into database systems accurately.
- Created reports using Microsoft Office Suite applications.
- Handled confidential information with discretion and sensitivity.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Maintained confidentiality of customer information at all times.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Verified accuracy of billing statements prior to sending them out to customers.
- Processed payments for services rendered accurately and efficiently.
- Prepared invoices for customers according to company procedures.
- Provided excellent customer service to all guests.
- Ensured that front desk area was well organized at all times.
- Received payments from customers and processed credit card transactions accurately.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Table Games Dealer
Muckleshoot Casino
Auburn , WA
07.2013 - 09.2014
- Demonstrated proper shuffling techniques for each game dealt.
- Ensured all gaming equipment was in working order before beginning a shift.
- Verified patron identification to confirm legal age for gambling activities.
- Answered questions from patrons regarding house rules or gaming regulations.
- Assisted new players with understanding game rules and procedures.
- Promoted special events within the casino's table games area.
- Responded quickly and appropriately to any disputes that arose between players.
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Communicated effectively with other members of the table games staff team.
- Performed minor maintenance on gaming equipment as needed.
- Utilized appropriate strategies when dealing specific games.
- Collected losing bets and paid out winnings promptly and accurately.
- Provided friendly customer service to guests at the casino table games area.
- Cashed in chips for players who wished to leave the table game area.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Education
GED -
Lincoln High School
Tacoma, WA06-2005
Some College (No Degree) - Esthetician
H And K Beauty
Lakewood, WASkills
- Social Media Marketing
- Client Retention Strategies
- Appointment Scheduling
- Makeup and Lashes
- Data Collection
- Paperwork Processing
- Consultative Sales
- Information Security
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Microsoft PowerPoint
- Prioritization
- Calendaring
- Client Relations
- Promotional support
- Customer Service
- 10-Key
- Product Sales
- Building rapport
Timeline
Front Office Receptionist
Health point
11.2020 - 12.2022
Lash Artist
Self Employed Services
10.2020 - Current
Table Games Dealer
Muckleshoot Casino
07.2013 - 09.2014
GED -
Lincoln High School
Some College (No Degree) - Esthetician
H And K Beauty