Treana Hart
Seal Beach,CA
Summary
Dynamic Independent Beauty Consultant with extensive experience in sales, recognized for exceeding ambitious sales targets. Proven ability to enhance client satisfaction as a skilled lash artist at Lashes By Treana, complemented by a 19% increase in client leads driven by effective sales strategies at Reel Health/Reel Security LLC. Strong interpersonal and communication skills facilitate the development of lasting client relationships while utilizing CRM software to drive continuous improvement. Committed to leveraging expertise in client engagement and sales growth to enhance brand performance and reputation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lash Artist
Lashes By Treana
Seal Beach, CA
01.2022 - Current
- Provided thorough consultations to clients on lash services and products.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Educated clients on proper aftercare techniques for lashes.
- Cleaned and sanitized work area between each client appointment.
- Maintained inventory of all supplies needed for lash services.
- Utilized tweezers to isolate individual lashes prior to application of extensions.
- Demonstrated knowledge of different types of lashes available for application.
- Upsold additional beauty services such as Lash Lift, Waxing, Eyebrow Lamination, Eyelash & Eyebrow Tinting.
- Travel, Home Services
- Attended regular professional development courses related to the field.
Inside Sales Team Lead
Reel Health/Reel Security LLC
S.O., CA
09.2020 - 08.2022
- The Entertainment Industries Testing Solutions.
- Spearheading the acquisition during production
- of film and television client relationships for on-set health and safety compliance during Covid epidemic.
- Harness analytical skills to strategize and implement new sales plans, supporting 40 + clients to attain a 100% customer satisfaction rating
- Communicated efficiently during high-volume operations, harnessing effective interpersonal skills to resolve 10%+ inquiries per week via phone and email
- Develop positive relationships in building and maintaining connections with customers, increasing leads on prospective clients by 19%
- Driving strategic studio relationships in a high-velocity environment
- Identify and establish contact with potential customers
- Develop and maintain relationships with existing customers
- Recommend marketing strategies to target a specific region or demographic.
Insurance Guide Representative
Assurance IQ
Remote
01.2019 - 08.2020
- Home base call center
- Overcame objections with rebuttals
- Connected with interested consumers
- Placed in top Tier In less than 2 months based on performance
- Assisted families and individuals with all lines of insurance
- Qualified leads/ potential customers and transferred to licensed agents for quotes and/or policies
- Collaborated virtually with trainers, managers, and team
Rescue Coordinator/PPR Administrator
Peipeople/Dog Rescue
Remote
01.2016 - 01.2019
- Oversee and managed all aspects of rescues adoptions
- Receive and review applications
- Managed the main rescue number and incoming/outgoing emails.
- Evaluate dogs, behavior, Set up accounts with vets.
- Educated, interested families with policy and process on adoption applications.
- Perform home inspections, and arrange foster or boarding.
- Organized adoption events,
- Handle immunization updates, registered microchips, arrange spaying / neutering of dogs.
- Educate adoption families on the importance of better food better health
- Organized adoption of unclaimed animals with local rescue shelters.
Customer Service/Event Coordinator
YG Labs
Fountain Valley, CA
01.2011 - 08.2015
- Spearheaded all aspects of customer service and support to clients, communicating via telephone and email to address queries and implement solutions to issues
- Describe product offerings, assess client needs, and assist with order placement
- Product presentations, sales order entry, and proper handling of customer returns / complaints
- Gathered and analyzed customer feedback to develop new process that reduced trouble ticket response time by 40%
- Earned three “Employee of the Month” awards over course of tenure
- Coordinated event planning for company, including venues, catered food, and ship out all product displays to venue location
- Designed venue room with all product displays, printed brochures, and product demonstrations
- Booked travel reservations, flights, hotel, and car rentals for all sales reps
Education
High School Diploma -
Skills
- CRM Software
- Word
- Powerpoint
- Excel
- Hubspot
- Microsoft Office
- Adobe Photoshop
- Illustrator
- Lotus Note
- Google Workspace
- Google Doc
- Zoom
- Social Media
- Pages
- Makeup and lashes
- Social media marketing
- Allergy awareness
- Client retention strategies
- Data entry
- Interpersonal skills
- Excellent communication
- Customer consultation
- Continuous improvement
- Lash and eyebrow maintenance
- Waxing services
- Analytical thinking
- Time management
Languages
Spanish
Professional
Websites
Certification
- Gower Studios Make-up Course for Film, TV, & Photography
- Joe Blascos Master Make-up, & Special FX Academy
- Certified Lash Artist
- Animal CPR
- Animal Behavior Specialist
Volunteer
- PeiPeople Sharpei Dog Rescue
- Hit Living Foundation
- SD Dog Rescues
- Pause for Cause
Timeline
Lash Artist
Lashes By Treana
01.2022 - Current
Inside Sales Team Lead
Reel Health/Reel Security LLC
09.2020 - 08.2022
Insurance Guide Representative
Assurance IQ
01.2019 - 08.2020
Rescue Coordinator/PPR Administrator
Peipeople/Dog Rescue
01.2016 - 01.2019
Customer Service/Event Coordinator
YG Labs
01.2011 - 08.2015