Alexis Rogers
Lake Forest,CA
Summary
Dedicated and personable front-of-house restaurant worker with a proven track record of delivering exceptional customer service. Proficient in POS systems and skilled in handling high-pressure situations with grace. Experienced in fostering positive customer relationships and ensuring seamless dining experiences. Strong communication skills with the ability to collaborate effectively with both customers and team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee
Bear Flag Fish
06.2023 - Current
- Delivered prompt, attentive service and fostered customer rapport.
- Proficiently used POS system for orders, bills, and complimentary items.
- Executed opening/closing duties for seamless transitions.
- Ensured precise orders and maintained quality control.
- Facilitated communication between front and back-of-house.
- Managed high-volume orders with composure and accuracy.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
Team Member
Target
04.2022 - 05.2023
- Trained new team members using approved training materials and information
- Rotated through series of stations such as beauty and skincare, customer orders, customer service, and general merchandising, based on team needs.
- Operated forklifts and overhead cranes to move supplies and finished products
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
Bookseller
Barnes and Noble College Bookstore
01.2022 - 06.2022
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Supported online orders by pulling and ringing merchandise for shipment
- Shared knowledge about books with customers to influence purchases
- Maintained knowledge of sales and promotions, return policies and security practices
- Placed special orders or called other stores to find desired items.
Education
Associates - Psychology
Goldenwest College
Huntington Beach, CA2026
Highschool diploma -
Kihei Charter High School
Kihei, HI01.2024
Skills
- Strong Work Ethic
- Cash handling proficiency
- Training and mentoring
- Adaptability and Flexibility
- Problem-Solving
- Food Safety
- Foodservice
- Resolving Complaints
- Attention to Detail
- POS system use
Certification
- Food Handlers Certification
Timeline
Front of House Employee
Bear Flag Fish
06.2023 - Current
Team Member
Target
04.2022 - 05.2023
Bookseller
Barnes and Noble College Bookstore
01.2022 - 06.2022
Associates - Psychology
Goldenwest College
Highschool diploma -
Kihei Charter High School
- Food Handlers Certification
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