Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Rogers

Opp,AL

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

American Family Insurance
Elba, AL
07.2023 - Current
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

IOS Technical Advisor

Kelly Connect
Opp, AL
06.2022 - 03.2023
  • Incorporated several iOS frameworks into Core Data, Core Animation and Core Location.
  • Analyzed existing iOS applications to tune performance and improve factors such as launch time, resource consumption and power drain.
  • Identified and removed software bottlenecks negatively impacting app performance.
  • Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
  • Monitored equipment function to verify conformance with specifications.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Improved and corrected existing software and system applications.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.

Customer Service Representative

Sitel
Andalusia, AL
08.2019 - 05.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored new employees on procedures and policies to maximize team performance.

CNA

Opp Health And Rehabilitation
Opp, AL
08.2016 - 08.2019
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.

Education

High School Diploma -

Elba High School
Elba, AL
05.2017

Some College (No Degree) -

LBWCC
Opp, AL

Skills

  • Report Generation
  • Report Creation
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Customer Service
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Technologically Savvy
  • Microsoft Office Expertise

Timeline

Customer Service Representative

American Family Insurance
07.2023 - Current

IOS Technical Advisor

Kelly Connect
06.2022 - 03.2023

Customer Service Representative

Sitel
08.2019 - 05.2022

CNA

Opp Health And Rehabilitation
08.2016 - 08.2019

High School Diploma -

Elba High School

Some College (No Degree) -

LBWCC

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