Alexis Romero
Summary
Guest service professional supporting front desk operations through 25+ check-ins per shift, 25+ reservation tasks per week, and 15+ guest requests per shift in a resort setting. Builds smooth arrivals and departures through clear communication, accurate information sharing, and steady follow-through on service needs. Supports cashiering and brings the calm presence and guest recognition that front desk work depends on.
Work History
Guest Service Associate
5 Years- Handle 30 guest interactions daily with courteous, professional service and timely follow-up.
- Earn frequent guest praise by delivering consistently attentive service and memorable personal interactions.
- Maintain reliable attendance and punctuality while supporting daily operations with minimal absence.
- Contribute to a positive guest and team experience through steady professionalism and a strong work ethic.
- Support front desk operations, including cashiering and point of sale systems, to keep service moving smoothly.
- Strengthen guest satisfaction by handling retail sales, merchandising, and stock replenishment with care.
Home Goods Associate
2 Years 4 Months- Moved 2 merchandise loads weekly from storage to the sales floor, including heavy furniture.
- Processed 50+ cash register transactions daily while delivering friendly checkout support to shoppers.
- Built and assembled heavy furniture for floor placement, keeping merchandise ready for customer browsing.
- Supported shoppers with questions and product needs, drawing on strong customer service and guest service skills.
- Maintained organized stock areas and replenished merchandise to keep the sales floor stocked throughout shifts.
Home Depot Associate
5 Months- Handled 50 lbs of bark, soil, and other garden materials daily to keep the department stocked and organized.
- Learned machinery, department procedures, and hardware layouts to support cross-department coverage.
- Stocked merchandise across multiple areas to maintain organized product displays and accessible inventory.
- Supported garden department workflow through safe material handling during resets and replenishment.
Landscaping
2 Months- Supported summer landscaping crews by performing hands-on ground preparation and site cleanup.
- Fixed sprinkler pipes and kept irrigation lines ready for seasonal landscape work.
- Prepared tree planting areas by digging holes and moving materials across job sites.
Education
High school diploma
High school diploma - Social Work
Skills
Guest Recognition and Testimonials
"As Alexis and Amber helped us with everything we needed, we did not really need a concierge; Alexis and Amber at the front desk were helpful throughout our stay with needs such as parking passes for a second vehicle, what we thought was a missing Pyrex measuring cup but later found at the back of drawer, questions about the area, etc. They were upbeat, took time to explain, and never made us feel like their time was more important than our questions."
"I have no complaints. Every time I went to the desk for any assistance, I was given excellent service. I especially appreciated Alexis and the service he provided when I had additional family members join me during the week."
"Staff was super friendly & helpful especially Jessica & Alexis. Keep up the good work. Hope to return😃Enjoyed the coffee & s’mores too."
"Alexis was amazing! Clone him and send to every resort"
"What stood out most was how easy and comfortable everything felt from start to finish. The unit was well set up, clean, and made it simple to settle in right away. Big kudos to Alexis at the Front Desk, he was welcoming, helpful, and made a great first impression that carried through the stay."
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