Alexis Ross
Deltona,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in working with people. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Charter Spectrum, Inc
07.2015 - Current
- Assist customers with sales needs for cable TV, Internet, home phone and mobile phone services in high volume call center environment
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assist customers with billing inquiries and online order fallout issues
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Process debit and credit card and electronic check payments
- Maintain detailed records of customer interactions, streamlining communication efforts between various departments.
- Exhibit high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Electrical Engineering Technology
ITT Technical Institute - Indianapolis
Indianapolis, IN06.2014
Skills
- Customer Relationship Management
- Customer Needs Assessment
- Excellent Communication
- Attention to Detail
- Organization
- Time Management
- Friendly, Positive Attitude
- Multitasking
- Relationship Building
- Interpersonal Communication
- Good Telephone Etiquette
- Problem-Solving
Certification
- A+ Hardware and Software
- Net+
- US Air Force Advanced Technical School - Communications Computer Systems Operator, US Air Force
Timeline
Sales Support Specialist
Charter Spectrum, Inc
07.2015 - Current
Associate of Science - Electrical Engineering Technology
ITT Technical Institute - Indianapolis