Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Roth

Stevens Point

Summary

I have a strong customer service background which has allowed me to practice my "people skills" and stay cool, calm, and collected when situations become tense. I have always been a social person and now with the skills I have gained through my many psychology classes, I can understand others to aid them as they need.

Overview

3
3
years of professional experience

Work History

Front End Associate

Walmart
09.2024 - 01.2025
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Helped customers complete purchases, locate items, and join reward programs.

Waitress/Kitchen Cook

Greenhills Log Cabin
04.2022 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.

Mental Health Counseling Intern

Point Counseling Center
01.2024 - 05.2024
  • Utilized motivational interviewing techniques to help clients set achievable goals and take steps towards positive change.
  • Maintained client confidentiality in all communications, adhering to ethical guidelines and protecting the privacy of sensitive information.
  • Increased client engagement through skillful application of active listening and communication techniques.
  • Observed and monitored client behavior and responses to treatment.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Observed a client and created a case presentation to document their mental health journey.

Education

Bachelor of Science - Counseling Psychology

University of Wisconsin, Stevens Point
Stevens Point, WI
12-2025

Skills

  • Ability to rephrase and simplify statements
  • Empathetic, understanding, caring, active listening, emotional intelligence, positive energy
  • Great work ethic, dependable, dedicated
  • Very adaptive

Timeline

Front End Associate

Walmart
09.2024 - 01.2025

Mental Health Counseling Intern

Point Counseling Center
01.2024 - 05.2024

Waitress/Kitchen Cook

Greenhills Log Cabin
04.2022 - 08.2024

Bachelor of Science - Counseling Psychology

University of Wisconsin, Stevens Point

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Alexis Roth