Summary
Overview
Work History
Education
Skills
References
Timeline
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Brent Gallagher

Boca Raton,FL

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Experienced in all areas of a multi-billion dollar retail company including DSD, Automated replenishment, customer service, and team management.

Overview

17
17
years of professional experience

Work History

Front End Associate

Costco
07.2023 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Facilitated cash, check and credit transactions on cash register.

Receiver

SGC
07.2021 - 07.2023

Picked up packages from the USPS

Checked in packages and entered information

Handled high end sports cards and mem


Grocery Manager

Publix
01.2014 - 05.2021
  • Third in charge for the Publix
  • Managed a crew of 40+
  • Managed DSD and made decisions of what product entered the store
  • Opened the first Hybrid Publix in the Miami division
  • Managed multiple remodels
  • On the full store reset team
  • Well versed in Automated Replenishment
  • Maintained premier in stock conditions
  • Provide premier customer service.

Assistant Grocery Manager

Publix
02.2012 - 01.2014
  • Closed and opened the Publix
  • Managed a crew of 40
  • Maintain in stock conditions for the entire grocery department
  • Provided premier customer service.

Grocery Team leader

Publix
03.2009 - 02.2012
  • Managed a crew of 10 clerks
  • Tasked with completing multiple trucks
  • Provided premier customer service.

Grocery Clerk

Publix
10.2007 - 03.2009
  • Ordered product for my assigned aisle
  • Stocked 2000 piece trucks
  • Provided premier customer service.

Education

High school diploma -

University or College
Waterville, OH
05.2005

Skills

  • Decision Making
  • Teamwork
  • Adaptability
  • Effective Time Management
  • Ability to Work in a Team
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Leadership Skills

References

Anand Venkatesh, Publix, 561-289-6186

Timeline

Front End Associate

Costco
07.2023 - Current

Receiver

SGC
07.2021 - 07.2023

Grocery Manager

Publix
01.2014 - 05.2021

Assistant Grocery Manager

Publix
02.2012 - 01.2014

Grocery Team leader

Publix
03.2009 - 02.2012

Grocery Clerk

Publix
10.2007 - 03.2009

High school diploma -

University or College
Brent Gallagher