Avery McLean
Williamsburg,VA
Summary
*Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
*Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
* Performance-oriented service writer bringing 2-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front End Associate
Publix
07.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Service Writer
Walmart
11.2022 - 06.2023
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Key Holder Manager
The Vault Modern Smoke and Vapor
03.2020 - 10.2022
- I train new associates for the job
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
- Liaised with corporate headquarters regarding updates on business objectives or changes in retail industry trends affecting our store.
- Accepted and processed customer returns.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
Server/Hostess
Harmony On The Peninsula
03.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Science - Cybersecurity
Lord Fairfax Community College
Fairfax, VA08.2023
High school Diploma -
Tabb High School
Yorktown, VA01.2018
Skills
- Communication
- Critical Thinking
- Decision Making
- Teamwork
- Problem Solving
- Organization
- Creativity
- Customer Service
- Interpersonal Communication
- Public Speaking
- Patience
- Writing Skills
- Creative Writing
- Marketing
- Presentation Skills
- Host/Hostess
- Information Security
- Computer Networking
- Research
- Typing
- Mac OS
- Microsoft Windows Server
- VMWare
- Technical Support
- Retail sales
- Accounting
- Customer support
- Java (1 year)
- Linux (2 years)
- Ubuntu (2 years)
- Computer forensics (1 year)
- Cryptography (1 year)
- Cyber law (1 year)
- Python (1 year)
- Microsoft Word (4 years)
- Microsoft Excel (4 years)
- Cybersecurity (2 years)
- Driving
- English
- Heavy lifting
- Time Management
- Front-end Performance Optimization
- Product restocking
- Retail transactions
- Digital Forensics
- Phishing Detection
- Network Security
- Cryptanalysis
- Intrusion Detection
- DDoS Mitigation
- IoT Security
- Software Deployment
- Encryption Algorithms
- Security Auditing
- Biometric security
- Wireshark software
- Microsoft Hyper-V Server
- Security Planning
- Developing security plans
- Erecting firewalls
- Data Security
Certification
- Cybersecurity certification, 06/01/18, Present, I went to New Horizons for computer and security skills.
- Career studies certification, 08/01/23, Present, For cybersecurity specialist
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
- Presidents List, 06/01/22, I am included on the prestigious list, I join a select group of individuals who completed 12 credits at LFCC and achieved a grade point average of at least 3.8 or higher.
- Summa cum laude, 08/01/23, Earning a 3.7 or higher after graduation.
- Deans list, 06/01/21, 2021-2023
Timeline
Front End Associate
Publix
07.2023 - Current
Service Writer
Walmart
11.2022 - 06.2023
Key Holder Manager
The Vault Modern Smoke and Vapor
03.2020 - 10.2022
Server/Hostess
Harmony On The Peninsula
03.2018 - 02.2020
Associate of Science - Cybersecurity
Lord Fairfax Community College
High school Diploma -
Tabb High School
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