ALEXIS ROYALL
Richmond,VA
Summary
Customer-focused professional adept at enhancing service efficiency and ensuring guest satisfaction. Proven ability to manage reservations and special dietary needs while maintaining strong communication with kitchen staff. Recognized for attention to detail and delivering exceptional service in high-volume environments.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Wood & Iron
Midlothian, VA
08.2025 - Current
- Facilitates clear communication with kitchen staff to ensure efficient service.
- Implement effective communication strategies between front of house and back of house staff for streamlined operations.
- Maximize table turnover rate by managing reservations and seating arrangements.
- Ensure customer satisfaction with detailed attention to special dietary needs and preferences.
- Demonstrate strong product knowledge by recommending menu items, answering guest questions and effectively increasing sales by upselling.
Protective services/Safety/Technical Rescue
Gerdau Ameristeel
Petersburg, VA
03.2024 - 08.2025
- Followed emergency response procedures for active shooter incidents, environmental emergencies, or severe weather.
- Inspect the mill for safety hazards. Inspect fire extinguishers, calibrate air monitors and inspect or change out batteries on AEDs.
- Daily inspection of the ambulance to ensure equipment is working properly and to check expiration dates on medical supplies. Inspect the rescue vehicle.
- Monitor confined space entries to ensure the safety of employees on the task at hand.
- Safety walk-through to monitor employees wearing the correct PPE and perform safely.
- Checked employee and visitor identification and guided individuals to appropriate locations within the mill.
Front Desk Receptionist
Four Points by Sheraton Richmond
Richmond, VA
10.2022 - 01.2024
- Delivered exceptional customer service while managing guest check-in and check-out.
- Answered multi-line phone system and directed calls efficiently.
- Coordinated reservations and meetings, improving customer experience and streamlining operations.
- Maintained an organized and clean front office to ensure professional and welcoming atmosphere for visitors and employees.
- Processed room deposits and payments to maintain accurate financial records.
- Supported administrative tasks such as filing, data entry, and documenting.
Server/Bartender
The Boathouse
Midlothian, VA
01.2023 - 05.2023
- Supervise dining table setup to prepare for diversity of event types, following strict service standards.
- Verified guest identification to ensure compliance with state alcohol regulations
- Inspected dishes and utensils for cleanliness.
- Delivered exceptional customer service in a high-volume dining environment.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, by taking action to correct any problems.
Server/Bartender
Cities Bar & Grill
Richmond, VA
01.2020 - 03.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated local clientele through consistent outstanding service and friendly engagement.
- Performed opening and closing duties, printed sales reports, prepared cash drawers, completed inventory, and set up for the incoming shift.
- Bussed tables to maintain a tidy and welcoming dining environment. and reset tables to maintain cleanliness in the dining room and work areas.
Education
Medical aesthetics certification -
Institute of Advanced Medical Esthetics
Ashland, VA01-2022
High School Diploma -
Cosby High School
Midlothian, VASkills
- Beverage Knowledge
- Menu Knowledge
- Food safety
- Customer Service
- Guest Engagement
- Conflict Resolution
- ID Verification
- Cash Handling
- Record keeping
- Microsoft Office Suite (Word, Excel, Outlook)
- Team Collaboration
- CPR Certified
Timeline
Server/Bartender
Wood & Iron
08.2025 - Current
Protective services/Safety/Technical Rescue
Gerdau Ameristeel
03.2024 - 08.2025
Server/Bartender
The Boathouse
01.2023 - 05.2023
Front Desk Receptionist
Four Points by Sheraton Richmond
10.2022 - 01.2024
Server/Bartender
Cities Bar & Grill
01.2020 - 03.2023
Medical aesthetics certification -
Institute of Advanced Medical Esthetics
High School Diploma -
Cosby High School