Alexis Ruiz

• Set up production jobs based on specifications from the design team
• Entered job dimensions into system software accurately
• Gathered and prepared required materials to ensure efficient production flow.

EFI Nozomi Press Technician

• Performed routine cleaning and maintenance on the EFI Nozomi digital press
• Repaired and replaced components, including Tornado modules used for feeding material sheets
• Ensured optimal machine performance and minimized
• Safely operated jacks and forklifts to transport and load materials
• Ensured proper handling techniques to prevent damage and maintain workplace safety standards downtime through proactive servicing

• Manage customer interactions on social media platforms, including Twitter, Facebook, and Instagram, to promptly address inquiries and provide resolutions.
• Utilize the Khoros system to efficiently handle and track customer interactions.
• Effectively navigate the Order Manage system to retrieve customer information and assist with inquiries.
• Collaborate with cross-functional teams to ensure timely and accurate responses to customer posts.
• Demonstrate exceptional problem-solving skills to resolve customer issues and ensure customer satisfaction.

• Assisted customers with billing inquiries related to the My Best Buy program.
• Reviewed multiple transactions and calculated missing points, ensuring accurate point accumulation for customers.
• Communicated with Citibank partners to coordinate promotional deals and resolve customer concerns.
• Provided excellent customer service by addressing concerns, answering questions, and resolving issues.

• Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
• Monitored competitor activities closely to adapt quickly to changing market conditions and remain ahead of trends.
• Enhanced sales team performance by collaborating on strategic initiatives and sharing industry insights.
• Collaborated with marketing department to develop targeted promotional materials that increased brand awareness among target audiences.
• Assisting team with spanish speaking customers to increase sales

• Assisted customers with troubleshooting various products, appliances, and computers.
• Scheduled and coordinated repair appointments, ensuring timely resolutions.
• Processed exchanges to meet customer needs and preferences.
• Demonstrated strong technical knowledge and effective communication skills to provide clear instructions and guidance to customers.