Alexis Salazar
Dallas
Summary
Recognized by supervisors and colleagues for excellent quality of work, attention to detail, and having a positive attitude. Well organized, proactive, and able to adapt to changing circumstances.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert (Redemption Escalations)
Ally Financial Inc.
Lewisville, TX
03.2024 - 05.2026
- Handle daily inbound calls from customers and offshore agents requesting assistance with the escalated redemption process
- Responsible for the Massachusetts Regulatory Reimbursement report
- Process and review bankruptcy cases for release via team mailbox
- Coordinate training of new hires with Team Admin and Team Lead
- Assist with the Master List of Accounts report as needed
- Spearheaded the Allocation of Funds weekly report
- Correspond and collaborate with neighboring departments via email to complete tasks and ensure appropriate escalation
- Assisted in resolving customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to streamline processes, improving overall team efficiency.
- Developed training materials for new representatives, promoting consistency in service quality across teams.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Provided valuable input resulting in new opportunities for growth and development.
Client Support Specialist
TaxSolutionS
05.2023 - 01.2024
- Responsible for receiving monthly bookkeeping documents from clients
- Sent correspondence to clients regarding their deadlines and appointments
- Used a range of different computer software including Sugar CRM, Metabase, Feng, Xero and others in daily workflow
Tech Consultant
Target Corporation
10.2022 - 03.2023
- Provided personalized tech solutions through guest engagement, product training and demo events
- Created an inviting shopping environment by ensuring product is in stock, signed correctly and available for guests to shop
- Supported guest services such as back-up cashier, order pick up (OPU) and drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
Education
High School Diploma -
W. T. White High School
Dallas, TX05-2018
Skills
- Outstanding bilingual communicator, fluent in both English & Spanish
- Observant and Analytical
- Inquisitive natured and long-term goal oriented
- Time Management
- Conflict Resolution
- Self-Motivated
- Reliability
- Adaptability
Timeline
Subject Matter Expert (Redemption Escalations)
Ally Financial Inc.
03.2024 - 05.2026
Client Support Specialist
TaxSolutionS
05.2023 - 01.2024
Tech Consultant
Target Corporation
10.2022 - 03.2023
High School Diploma -
W. T. White High School