Alexis Savage
Chandler,AZ
Summary
Dynamic Research Specialist at Cenlar FSB with a proven track record in resolving complex customer issues and enhancing service quality. Skilled in data entry and multi-tasking, I consistently exceed performance metrics while fostering team collaboration and maintaining a resolution-oriented mindset. Committed to delivering exceptional customer experiences and driving operational excellence.
Overview
10
10
years of professional experience
Work History
Research Specialist
Cenlar FSB
Tempe, AZ
01.2020 - Current
- Researched and reviewed customer, client, and third-party complaints
- Worked with clients and internal departments daily to resolve escalated issues
- Completed requests to setup and remove escrow accounts, resolved payment issues
- Completed assignments and workload while maintaining high quality and performance metrics
- Assisted management and peers for escalated requests
Customer Service Representative
Cenlar FSB
01.2017 - Current
- Documented customer interactions to track requests, issues, and resolutions.
- Resolved customer service inquiries promptly and accurately.
- Addressed questions related to HELOCs, escrow, insurance, and tax matters.
- Informed customers on billing procedures and processed payments efficiently.
- Assisted with payment option setup to enhance convenience.
- Executed loan servicing tasks to ensure compliance and accuracy.
- Managed account maintenance and responded to website inquiries effectively.
Customer Care Representative
CVS Caremark
Chandler, AZ
10.2015 - 12.2016
- Resolved complex inbound calls from members, ensuring prompt and accurate issue resolution.
- Addressed co-pay and insurance inquiries related to prescriptions.
- Facilitated mail order refills and connected members with pharmacists for assistance.
Education
Bachelor of Science - Chemistry
NORTHERN ARIZONA UNIVERSITY
Flagstaff, AZ05.2013
Skills
- Multi-tasking and organization
- Dependability and reliability
- Team collaboration
- Resolution-oriented mindset
- Data entry and customer service
- Works well under pressure
Timeline
Research Specialist
Cenlar FSB
01.2020 - Current
Customer Service Representative
Cenlar FSB
01.2017 - Current
Customer Care Representative
CVS Caremark
10.2015 - 12.2016
Bachelor of Science - Chemistry
NORTHERN ARIZONA UNIVERSITY