Zion Menken
Abilene,TX
Summary
Detail-oriented individual with expertise in multitasking and organization across diverse roles. Recognized for exceptional customer service and effective problem-solving skills. Ready to leverage experience to enhance client experiences and drive operational success.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Owner/Founder and Etiquette Consultant
Evergreen Etiquette
Abilene , Texas
02.2026 - Current
- Created tailored etiquette training programs addressing the unique needs of diverse client groups.
- Partnered with clients to formulate actionable plans tackling specific challenges and achieving objectives.
- Oversaw all aspects of operations, including product development, marketing, sales, customer service, and finance.
Front Desk Receptionist
Hampton Inn & Suites By Hilton
Abilene, Texas
05.2025 - Current
- Managed front desk operations for a 70+ room hotel, greeting guests, handling bookings, and resolving inquiries to ensure seamless check-ins and positive experiences.
- Delivered exceptional customer service, earning 22+ positive reviews and management recognition for maintaining high satisfaction during peak times.
- Resolved guest concerns efficiently through problem-solving and conflict resolution, and adapted quickly to operational challenges such as power outages and system failures.
- Operated multi-line phone systems and coordinated with team members to support smooth hospitality operations.
Administrative Assistant
Advancement Department, Hardin-Simmons University
Abilene, Texas
09.2024 - Current
- Proofread and edited thank-you notes from students to donors, ensuring accurate and impactful messaging that strengthened donor relations.
- Designed and developed program materials for dedications through research of past yearbooks and online resources, ensuring an enriched and accurate account of university history.
- Scanned and digitized legacy files of deceased donors to increase accessibility of archival records in online databases.
Staff Writer
The Brand, Hardin-Simmons University
Abilene, TX
11.2023 - 12.2025
- Researched, wrote, and edited articles in AP format, demonstrating knowledge of the style, contributing to campus publication, and enhancing student engagement.
- Conducted in-person interviews with students and faculty, capturing diverse perspectives that enriched coverage of campus events
- Managed email interviews, ensuring timely and professional communication that facilitated article development
- Participated in editorial meetings, contributing to discussions on upcoming topics and strategies that shaped content direction.
Post Office Assistant
Hardin-Simmons University
Abilene, Texas
08.2023 - 05.2025
- Streamlined mail-sorting process for over 400+ packages weekly, ensuring timely and accurate distribution to students and faculty.
- Operated metering machines and organized mailboxes, facilitating efficient mail access for 300+ students.
- Assisted customers with mailing needs, ensuring smooth transactions for stamp purchases and package mailing.
- Performed data entry tasks into a computer system for tracking purposes.
Customer Service Associate
The Medicine Place
Colorado City, Texas
06.2024 - 08.2024
- Provided excellent customer service as front-line support in a high-traffic pharmacy, receiving multiple commendations from management.
- Utilized active listening to effectively address customer questions and resolve complaints, enhancing customer satisfaction.
- Processed over 150 prescriptions daily, accurately managing inventory and facilitating efficient customer interactions.
- Ensured accurate transaction processing during power outages, minimizing disruptions for customers.
- Kept store environment clean and organized, contributing to a pleasant shopping experience for customers.
Education
Bachelor of Science - Business Administration
Hardin-Simmons University
Abilene, TX05.2025
Associate of Arts - General Studies
Western Texas College
Snyder, TX06.2023
MBA - Business Administration
Hardin-Simmons University
Abilene, TXSkills
- Client engagement
- Project management
- Customer service
- Research skills
- Team collaboration
- Problem solving
- Multitasking and organization
- Effective communication
- Verbal communication
- Virtual communication
- Professional correspondence
- Intermediate Microsoft Office suite
- Proficient communicator
Intermediate Microsoft Office suite
Proficient in Google Suite applications for collaborative document and spreadsheet management - Interpersonal engagement
- Multi-tasking organization
- Multi-tasking organization
Certification
Business Etiquette, Swann School of Protocol
Affiliations
Alpha Psi Omega, Treasurer, Hardin-Simmons University, 25-26, 24-25
Timeline
Owner/Founder and Etiquette Consultant
Evergreen Etiquette
02.2026 - Current
Front Desk Receptionist
Hampton Inn & Suites By Hilton
05.2025 - Current
Administrative Assistant
Advancement Department, Hardin-Simmons University
09.2024 - Current
Customer Service Associate
The Medicine Place
06.2024 - 08.2024
Staff Writer
The Brand, Hardin-Simmons University
11.2023 - 12.2025
Post Office Assistant
Hardin-Simmons University
08.2023 - 05.2025
Bachelor of Science - Business Administration
Hardin-Simmons University
Associate of Arts - General Studies
Western Texas College
MBA - Business Administration
Hardin-Simmons University