Alexis Scates
Virginia Beach,VA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably during my tenure at Country Inn & Suites By Radisson. Expert in data management and critical thinking, I excel in problem-solving and team management, achieving targets with innovative strategies. Skilled in Microsoft and Google Docs, my approach significantly boosts productivity and service quality.
Overview
6
6
years of professional experience
Work History
Domestic Engineer
Self-Employed
Virginia Beach, VA
08.2021 - Current
- Conducted scheduled upkeep and fixing tasks.
- Delivered beyond expectations by addressing issues with unique approaches.
- Created practical methods resulting in notable cost efficiency.
- Oversaw daily household tasks and responsibilities.
- Coordinated across departments to successfully achieve targets.
- Maintained a well-stocked inventory to meet operational needs.
- Organized duties to ensure timely achievement of service objectives.
Delivery Driver
DoorDash
Virginia Beach, VA
04.2020 - 04.2024
- Delivered urgent merchandise swiftly to achieve customer goals.
- Ensured safe transportation of items to prevent damage.
- Employed navigation tools for route planning.
- Recorded weekly hours and mileage for accurate payment.
- Performed routine vehicle cleaning, refueling, and minor repairs for seamless operation.
- Recognized potential customer issues and took necessary actions.
Front Desk, Night Audit, and Housekeeping
Country Inn & Suites By Radisson
Williamsburg, VA
06.2019 - 06.2021
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Responded quickly to emergency situations by contacting appropriate personnel immediately.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Performed nightly audit functions such as verifying account balances are correct.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Informed housekeeping department when rooms were ready for cleaning after checkout.
- Generated daily, weekly, and monthly reports to close out day and meet objectives.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Balanced daily revenue and prepared end-of-shift reports for management review.
Education
Some College (No Degree) -
Northern Virginia Community College
Annandale, VA01-2021
High School Diploma -
Jamestown High School
Williamsburg, VA06-2019
Skills
- Data management
- Customer service
- Team management
- Critical thinking
- Organization
- Team building
- Hospitality
- Time Management
- Teaching, Leading
- Scheduling
- Understanding of Technology
- Live Chat
- Revenue Management
- Microsoft and Google Docs
- Problem Solving
Affiliations
- Being an Entrepreneur and Home-Making are my favorite traits about myself. I pride myself on my ability to multitask and run unique operations. I enjoy coordinating events and organizing budgets. I also ran my own Ecommerce business for about 3 years all by myself, selling custom merchandise and learned a lot about all aspects of running a business in sales.
Timeline
Domestic Engineer
Self-Employed
08.2021 - Current
Delivery Driver
DoorDash
04.2020 - 04.2024
Front Desk, Night Audit, and Housekeeping
Country Inn & Suites By Radisson
06.2019 - 06.2021
Some College (No Degree) -
Northern Virginia Community College
High School Diploma -
Jamestown High School