Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Scheetz

Ligonier

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Proofer

Unity Printing
11.2024 - 02.2025
  • Facilitated clear communication between team members by serving as a liaison between graphic designers, specialists, and clients when needed.
  • Increased client satisfaction by delivering error-free documents through diligent proofing efforts.
  • Applied meticulous attention to detail when reviewing sensitive documentation and drafts for compliance purposes.

Customer Service Representative

Cozy Inn Pet Resort & Spa
03.2022 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services including boarding, grooming and daycare.
  • Performed administrative tasks including but not limited to; answering the phones, finalizing registration and assisting in animal care.

Ice Cream Server

Ligonier Creamery
03.2019 - 10.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.

Athletic Training Student Aid

Derry Area School District
08.2015 - 05.2019
  • Developed strong rapport with athletes, fostering trust and open communication.
  • Worked under supervision of certified trainer to assist in treatment and education of certain medical cases.

Education

Associate of Arts - Liberal Arts And Sciences

Westmoreland County Community College
Youngwood, PA
12-2024

High School Diploma -

Derry Area High School
Derry, PA
05-2019

Skills

  • Effective Teamwork
  • Computer Proficiency
  • Data Entry Skills
  • Client Support
  • Documentation Management
  • Mediation Skills
  • Effective Time Management

Timeline

Proofer

Unity Printing
11.2024 - 02.2025

Customer Service Representative

Cozy Inn Pet Resort & Spa
03.2022 - 11.2024

Ice Cream Server

Ligonier Creamery
03.2019 - 10.2022

Athletic Training Student Aid

Derry Area School District
08.2015 - 05.2019

Associate of Arts - Liberal Arts And Sciences

Westmoreland County Community College

High School Diploma -

Derry Area High School

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Alexis Scheetz