Alexis Scotto
Red Bank,NJ
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive success. Track record of fostering productive work environments and achieving sales goals.
Overview
9
9
years of professional experience
Work History
Service Excellence Manager
Valley Bank
Middletown, NJ, US
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Waitress/Server
Patrizia's
Staten Island, NY, US
07.2021 - 11.2022
Customer Service Representative
TD Bank
Middletown, NJ, US
10.2018 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Wax Specialist
European Wax Center
Middletown, NJ, US
01.2018 - 11.2020
- Adapted seamlessly to high-speed workflows.
- Enhanced customer loyalty.
- Executed cross-selling strategies to enhance customer satisfaction.
Front Desk Receptionist/Assistant
Tranquility Design Studio
Fair Haven, NJ, US
03.2016 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate -
Innovate Salon Academy
South Plainfield, NJHigh school or equivalent -
Saint John Vianney High School
Middletown, NJThe International Dermal Institute (Dermalogica)
New York, NYSkills
- Strong communication skills
- Self-motivated
- Driven
- Professionalism
- Experience in fast paced environments
- Sales focus
- Effective in cross-selling
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Additional Information - Key Skills
- Strong communication skills
- Self-motivated
- Driven
- Ability to perform with professionalism at all times
- Experienced in fast paced environments
Timeline
Service Excellence Manager
Valley Bank
11.2022 - Current
Waitress/Server
Patrizia's
07.2021 - 11.2022
Customer Service Representative
TD Bank
10.2018 - 07.2021
Wax Specialist
European Wax Center
01.2018 - 11.2020
Front Desk Receptionist/Assistant
Tranquility Design Studio
03.2016 - 01.2018
Associate -
Innovate Salon Academy
High school or equivalent -
Saint John Vianney High School
The International Dermal Institute (Dermalogica)