Alexis Senior
Orlando
Summary
Offering solid foundation in customer service and technical troubleshooting, coupled with strong desire to learn and grow in help desk environment. Contributes adaptability and quick-learning ability to grasp new systems and software, ensuring smooth and efficient support operations. Ready to use and develop problem-solving and communication skills in Entry-level Help Desk role.
Overview
7
7
years of professional experience
Work History
Security Officer
Paladin Security
10.2023 - 09.2024
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Security Guard
SSG Nexus Security
02.2020 - 06.2023
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cashier/Sales Associate
Champs Sports
11.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Increased sales with exceptional customer service skills while managing the retail portion of the business.
Cashier/Baker
Uncle Tetsu
10.2017 - 07.2018
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Education
Diploma - IT Administration & Cybersecurity Diploma
TriOS College
Toronto, ON04.2025
Diploma - Police Foundation Diploma
Sheridan College
Brampton, ON06.2022
Skills
- Communication
- Customer Service
- Problem-solving
- Microsoft
- Active Directory
- Team-work
- Organized
- Ethical Hacking
- Networking
- Leadership
- Python (Basics)
- Computer Hardware Knowledge
- Cisco Networking
- Active listener
- Patience and empathy
- Problem-solving skills
- CCTV surveillance
- Adaptive and creative
- Customer service excellence
- Goal oriented
- Verbal/written communication
- Product sales
- Upselling
Timeline
Security Officer
Paladin Security
10.2023 - 09.2024
Security Guard
SSG Nexus Security
02.2020 - 06.2023
Cashier/Sales Associate
Champs Sports
11.2018 - 10.2019
Cashier/Baker
Uncle Tetsu
10.2017 - 07.2018
Diploma - IT Administration & Cybersecurity Diploma
TriOS College
Diploma - Police Foundation Diploma
Sheridan College