Alexis Sereseroz
Mansfield,TX
Summary
Proven Account Manager and Warehouse Operations Lead with a track record of enhancing client satisfaction and streamlining warehouse efficiency at PGL and Alan Ritchey. Expert in relationship building, account development, and implementing barcode scanning technology. Achieved high client retention and improved order accuracy, demonstrating exceptional problem-solving and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
PGL (Perimeter Global Logistics)
06.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
Warehouse Operations Lead
Alan Ritchey
11.2016 - 04.2022
- Trained new hires in warehouse procedures, safety standards, and equipment operation, fostering a skilled workforce.
- Collaborated with transportation partners to ensure timely delivery of products to customers nationwide.
- Monitored inventory levels closely, proactively addressing potential shortages or overstock situations.
- Enhanced warehouse efficiency by implementing new inventory management systems and procedures.
- Improved order accuracy by implementing barcode scanning technology and rigorous quality control checks during packing process.
- Optimized storage space utilization, reorganizing product layouts and implementing a more efficient shelving system.
- Responded quickly to urgent requests from sales teams, expediting orders as needed without compromising on quality or accuracy.
- Managed daily operations, delegating tasks to team members and ensuring timely completion of assignments.
- Coordinated with other departments for seamless flow of goods from receiving to shipping stages.
Education
High School Diploma -
Mansfield Lake Ridge High School
Mansfield, TX05-2016
Skills
- Relationship building and management
- Account oversight
- Networking skills
- Account development
- Goals and performance
- Marketing
- New account creation
- Business development and planning
- Client meetings
- Customer training
- Shipping and receiving
- Warehouse functions
- Labor scheduling
- Materials transportation
- Safety and compliance
- Stock control
- Packing and shipping
- Forklift safety and operation
- Mentoring and training
- Dependable and reliable
- Loading and unloading
- Inventory counting
- Equipment monitoring
- Stocking
- Product identification
- Warehousing functions
- Pallet stacking
- Order picking and processing
- Certified forklift operator
- Barcode scanning
- RF scanner
- Staging and sorting
Certification
- 2024 - Air Transportation Awareness (based on ICAO and IATA regulations)
- Stand-up Forklift Operator
- Electric Pallet Jack Operator
- Sit-down Forklift Operator
Timeline
Account Manager
PGL (Perimeter Global Logistics)
06.2022 - Current
Warehouse Operations Lead
Alan Ritchey
11.2016 - 04.2022
- 2024 - Air Transportation Awareness (based on ICAO and IATA regulations)
- Stand-up Forklift Operator
- Electric Pallet Jack Operator
- Sit-down Forklift Operator
High School Diploma -
Mansfield Lake Ridge High School
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