Alexis Sherman
Jacksonville,FL
Summary
Healthcare case management professional with 7+ years of experience in patient support, insurance verification, and clinical documentation. Skilled in EMR systems, data analysis, and patient advocacy. Recognized for delivering compassionate care, resolving complex insurance issues, and supporting both patients and healthcare teams to improve outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager
Merck
10.2023 - 03.2024
- Conducted quality assurance reviews to identify discrepancies and streamline patient documentation.
- Maintained accurate client records and tracked case progress through EMR systems.
- Collaborated with multidisciplinary teams to coordinate patient care and implement new healthcare procedures.
Healthcare Customer Service Representative
Alorica
11.2022 - 02.2024
- Handled 50+ daily patient calls, resolving insurance and billing inquiries with empathy and efficiency.
- Verified insurance coverage, deductibles, and copays to ensure smooth patient care access.
- Maintained compliance with Medicare, Medicaid, and third-party payer policies.
Healthcare Representative
MedRite Urgent Care
01.2019 - 05.2021
- Assisted patients with insurance claims, ensuring accurate and timely submissions.
- Verified insurance coverage prior to scheduling appointments and treatments.
- Processed and reported lab results, supporting physicians with accurate clinical data.
Med Tech Assistant
Brookdale
08.2016 - 12.2018
- Provided direct patient care, including assistance with daily living, mobility, and companionship.
- Administered medications and documented care plans in compliance with HIPAA standards.
- Supported elderly patients with compassion and respect, improving quality of life.
Skills
- Patient Care & Case Management
- Insurance Verification & Billing
- EMR Systems & Documentation (HIPAA compliant)
- Customer Service & Patient Advocacy
- Data Analysis & Reporting
- BLS & CPR Certified
Timeline
Case Manager
Merck
10.2023 - 03.2024
Healthcare Customer Service Representative
Alorica
11.2022 - 02.2024
Healthcare Representative
MedRite Urgent Care
01.2019 - 05.2021
Med Tech Assistant
Brookdale
08.2016 - 12.2018
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