Alexis Sherwood
Seattle,WA
Summary
Dynamic professional with extensive experience in branch management and customer relations. Known for building strong customer loyalty and enhancing team performance through mentorship and effective communication.
Overview
9
9
years of professional experience
Work History
Branch Manager
Wells Fargo
2019.07 - 2026.04
- Led branch operations, ensuring compliance with regulatory guidelines and organizational policies.
- Mentored and developed team members, fostering a culture of continuous improvement and professional growth.
- Implemented sales strategies that enhanced customer engagement and increased overall branch performance.
- Analyzed financial reports to identify trends, driving strategic decisions for resource allocation and service delivery.
- Oversaw daily operations, optimizing workflows to improve efficiency and reduce operational risks within the branch.
- Cultivated relationships with customers to deepen loyalty and enhance satisfaction through tailored financial solutions.
- Managed risk assessments to ensure effective handling of potential issues affecting branch performance and reputation.
- Consulted customers to boost product sales and services.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Host/Serving Staff Member
Fresno State Department Of Viticulture And Enology
2017.08 - 2019.06
- Coordinated guest seating to optimize flow and enhance dining experience.
- Managed reservation system, ensuring accurate bookings and timely updates.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took initial drink orders and relayed information to wait or bar staff.
- Executed food and beverage orders accurately, contributing to overall operational efficiency during peak hours.
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
Education
Viticulture/ Agriculture
California State University, Fresno
Fresno, CA2019
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Verbal/written communication
- Operations management
- Decision-making
- Cash handling
Timeline
Branch Manager
Wells Fargo
2019.07 - 2026.04
Host/Serving Staff Member
Fresno State Department Of Viticulture And Enology
2017.08 - 2019.06
Viticulture/ Agriculture
California State University, Fresno