Hi, I’m
Alexis Shoults
Castro valley,Ca
Summary
Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Passionate professional skilled in clearing tables and delivering service cheerfully. Talented individual known for hard work and dedication. Enjoys fast-paced environments.
Overview
1
Certificate
Work History
Operation Dignity
Outreach Specialist
05.2024 - 09.2024
Job overview
- Communication and Record keeping .
- Completed site profiles of th residents at homeless encampments, including the number of homeless individuals, and their key characteristics such as :(race,age,disability, and income level).
- Update Encampment Management Team (EMT) Report backs after each site visit.
- Help create a positive, productive, and supportive outreach team environment .
- Engaged in effective communications with community partners .
- Participated in weekly outreach meetings with the City,Coordinated Entry meetings at the city and County level, and other coordination meetings as needed.
- Maintained a strict level of confidentiality and discuss clients only in a private setting to support their goals.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Expanded program reach by conducting research on emerging trends in community outreach methods, adapting strategies accordingly.
- Networked across Oakland Emeryville and surrounding areas, to build new connections and make initial contact with cliental.
- Regularly visit and provide services in specific areas of Oakland and surrounding areas.
- Build rapport and relationships with assigned encampments, and respond to ad-hoc request from city liaisons.
- Complete coordinated entry system (CES) assessments and homeless management information system (HMIS) enrollment for clients , and update records in HMIS .
- Refer clients to comprehensive services, including, mental health, legal assistance, entitlement benefits, health care, detox programs, substance abuse treatment, and recovery programs.
- collaborate closely with clinician ( for clinician in training.) and mental health specialist on the team .
- Provide clients with recourse information about immediate shelter options and housing resources., supporting them in transition from the streets to safe and supportive housing .
- Participate as needed in coordination activities , including meetings with City agencies and other nonprofits.
- Notify homeless individuals about the abatement schedule and advocate for encampment residents , including if they need more time to vacate th area .
- Maintained clean and operational outreach vehicles fallowing current cleaning and sanitation protocols .
- Coordinated client transportation at various sites thought the city .
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Wear and maintain approptraite protective gear durring encampment cleaning and enclosures.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Enhanced cultural competence within the organization through staff training sessions focused on diversity awareness and inclusivity practices.
- Enhanced program effectiveness by continuously evaluating outcomes and implementing data-driven improvements.
- Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
- Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
- Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
- Maximized impact in underserved communities by identifying key influencers and fostering collaborative opportunities between stakeholders.
BJ's Restaurant & Brewhouse
Food Runner
11 2022 - 05.2024
Job overview
- Organized and replenished supplies at food stations to optimize team performance.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Cultivated warm relationships with regular customers.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Delivered correct food items to tables according to order documentation.
- Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Monitored food temperatures and kept records of all food items.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Cleaned and sanitized food preparation and serving areas.
- Collaborated well with other food runners to deliver orders accurately.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
- Operated cash register and processed payments from customers.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Restocked food supplies in kitchen and organized storage areas.
BJ's Restaurant & Brewhouse
Hospitality Worker
11 2022 - 05.2024
Job overview
- Sourced quality vendors to consistently reach highest care standards.
- Identified and resolved customer complaints concerning food or lodging.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Facilitated smooth communication between departments to address issues proactively rather than reactively.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Increased repeat business through personalized attention and genuine care for guests'' needs.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
- Assisted in setting up banquet tables and chairs for seamless events.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Managed reservations accurately, ensuring seamless guest experiences upon arrival.
Education
Davis Adult Education
High School Diploma
01.2016
Skills
- Order Verification
- Server Support
- Kitchen Support
- Order Management
- Teamwork and Collaboration
- Anticipating Customer Needs
- Issue Escalation
- Hospitality service expertise
- Strong Work Ethic
- Issue Resolution
- Quick Learner
- Customer Service
- Valid Driver's License
- Effective Multitasking
- Training and mentoring
- Performance Improvement
- Efficient Movement
- Sense of urgency
- Strong teamwork
- Quality Assurance
- Employee Training
- Problem-solving aptitude
- Effective Communication
- Team building
- Customer Relations
- Problem-solving abilities
- Decision-Making
- Professional Demeanor
- Clear Communication
- Guest service
- Adaptability and Flexibility
- Customer service excellence
- Community events
- Data analysis
- Project outreach plans
- Customer relationship management (CRM)
- Community relations
- Crisis management
- Public relations
- Community engagement
- Relationship management
- Public resources
- Public services and programs
- Outreach processes
- Maintaining client records
- Report preparation
- Mental health crisis response
- Collaboration and teamwork
- Goal setting
- Client intakes
- Client assistance referrals
- Resident support
- Cultural sensitivity
- Life skills development
- Patient relationship management
- Case management
- Applied behavior analysis
- Eligibility requirements
- Community advocacy
- Client advocacy
- Data entry software
- Nonviolent crisis intervention (NVCI)
- Housing resources
- Implementing client care plans
- Issue reporting
- Client and family interviews
- Case file management
- Client screening
- Community resource navigation
- Data confidentiality
- Community service programs
- Certified in CPR/AED
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Documentation skills
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- ServSafe
- [Area of certification] Training - [Timeframe]
Timeline
Outreach Specialist
Operation Dignity
05.2024 - 09.2024
Food Runner
BJ's Restaurant & Brewhouse
11 2022 - 05.2024
Hospitality Worker
BJ's Restaurant & Brewhouse
11 2022 - 05.2024
Davis Adult Education
High School Diploma
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- ServSafe
- [Area of certification] Training - [Timeframe]
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