Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Marie Mendiola

Albany,CA

Summary

Compassionate and conscientious Case Manager experienced in fast-paced, complex, work environments. Provides proactive, empowering, and comprehensive strengths-based approaches that values clients' worth, dignity, resilience, and capacity to change and take charge of their lives. Hardworking, dedicated, and skilled at providing guidance, support, and assistance with a non-judgemental attitude. Strong communication and advocacy to ensure clients' health and safety needs are being met. A fierce belief and desire to inspire community service through learning, kindness, respect, and professionalism.

Overview

15
years of professional experience

Work History

Operation Dignity
Oakland, CA

Case Manager
01.2018 - Current

Job overview

  • Achieved positive client outcomes by developing and implementing comprehensive case management plans for unhoused Veterans in the San Francisco Bay Area.
  • Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies through consistent follow-ups and progress updates.
  • Conducted thorough assessments of Veterans' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients and colleagues on available programs, benefits, and services, empowering clients to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives through SMART goals.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Provided leadership, guidance and support to staff members.
  • Advocated for social and community service programs to increase awareness and funding.

Children's Museum Of Tacoma
Tacoma, WA

Lead Teacher
01.2016 - 07.2017

Job overview

  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.

Cadence Academy
Gig Harbor, WA

Lead Teacher
03.2014 - 01.2016

Job overview

  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.

Center For Community Impact- YMCA
Tacoma, WA

Social Welfare Intern
09.2012 - 06.2013

Job overview

  • Enhanced intern productivity by assisting with project coordination and implementation of a new health program for unhoused single mothers and providing ongoing client support as a Support Coach tracking each client's needs.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.

Department Of Children And Family Services
Tumwater, WA

Child Welfare Intern
08.2009 - 03.2010

Job overview

  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Collected, arranged, and input information into database system of observation of supervised visits with children and parents.
  • Assisted with home visitations with Child Protective Services of homes with children suspected of abuse and/or neglect.
  • Transported children to their supervised visits with their parents.

Education

University of Washington, Tacoma
Tacoma, WA

Bachelor of Arts from Social Welfare
06.2013

Skills

  • Service Intensive Case Management
  • Harm Reduction
  • Client Advocacy
  • Needs Assessment
  • Referral Coordination
  • Conflict Resolution
  • Documentation Proficiency
  • Annual Case Reviews
  • Program Development
  • Critical Thinking

Timeline

Case Manager

Operation Dignity
01.2018 - Current

Lead Teacher

Children's Museum Of Tacoma
01.2016 - 07.2017

Lead Teacher

Cadence Academy
03.2014 - 01.2016

Social Welfare Intern

Center For Community Impact- YMCA
09.2012 - 06.2013

Child Welfare Intern

Department Of Children And Family Services
08.2009 - 03.2010

University of Washington, Tacoma

Bachelor of Arts from Social Welfare
Marie Mendiola