Alexis Silva
SAN ANTONIO,TX
Summary
Dedicated Automotive Technician with a strong work ethic and attention to detail, previously at Big O Tires. Proven expertise in vehicle repair and customer service, enhancing satisfaction through timely diagnostics and effective communication. Committed to continuous learning and improving service efficiency, consistently achieving high standards in a fast-paced environment.
Hardworking Automotive Technician with 5 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
9
9
years of professional experience
Work History
Automotive Technician
Big O Tires
San Antonio, TX
10.2022 - 12.2023
- Assisted in diagnosing mechanical issues and recommending appropriate services.
- Maintained cleanliness of work area and adhered to safety protocols consistently.
- Collaborated with team members to streamline service processes and reduce turnaround time.
- Utilized diagnostic equipment to assess vehicle performance and identify service needs.
- Conducted routine maintenance on diverse vehicle makes and models, enhancing reliability.
- Managed inventory of automotive parts, ensuring availability for timely repairs.
- Implemented best practices for tire installation and balancing, improving customer satisfaction.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Improved customer satisfaction by providing precise and timely repair updates.
- Conducted safety inspections to comply with legal and company standards.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Performed oil changes and fluid checks ensuring optimal engine function.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Assisted team members in completing complex repairs, fostering collaboration within the workplace.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Evaluated fluid levels, battery functioning, and vehicle leaks.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Identified problems and replaced worn tires on variety of vehicles.
- Checked, installed and repaired rotors, pads, and drums.
- Installed tire chains for winter driving conditions.
- Flushed and refilled radiators, alternators, and transmissions.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Certified Technician
Valvoline Instant Oil
San Antonio, TX
03.2020 - 10.2022
- Performed routine oil changes and fluid checks efficiently, ensuring customer satisfaction.
- Conducted thorough vehicle inspections to identify maintenance needs and recommend services.
- Utilized diagnostic tools to assess vehicle performance and troubleshoot issues effectively.
- Maintained a clean and organized workspace, adhering to safety standards consistently.
- Assisted in training new technicians on equipment use and service procedures, enhancing team skills.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Worked with diverse types of weather and ground conditions.
- Trained new technicians, fostering a supportive learning environment that boosted team performance.
- Improved customer satisfaction by providing informative and prompt support services.
- Developed strong relationships with customers through effective communication and personalized service recommendations.
- Performed routine oil changes and fluid checks on various vehicle types.
- Educated customers on maintenance options, enhancing their understanding of vehicle care.
- Trained new technicians on standard operating procedures and best practices in lube services.
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Consistently met or exceeded productivity goals while maintaining a focus on quality workmanship in all services performed on customers'' vehicles.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Worked alone or in team-based systems to complete up to 80 oil changes each day.
- Kept shop areas neat, clean, and free of safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Repaired and replaced worn and damaged components.
- Performed emissions tests according to standard procedures.
Sandwich Artist
SUBWAY®Restaurants
San Antonio, TX
02.2015 - 08.2017
- Prepared fresh sandwiches according to customer specifications, ensuring quality and presentation.
- Operated food safety protocols to maintain cleanliness and hygiene standards in food preparation areas.
- Assisted customers by providing menu recommendations and addressing inquiries effectively.
- Managed inventory levels, restocking supplies to ensure efficient service during peak hours.
- Collaborated with team members to streamline sandwich assembly processes, enhancing workflow efficiency.
- Trained new employees on sandwich-making techniques and best practices for customer service.
- Implemented suggestions for improving customer satisfaction based on feedback received during shifts.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
Education
High School Diploma -
Sidney Lanier High School
San Antonio, TX06-2018
Skills
- Strong work ethic
- Attention to detail
- Vehicle repair
- Replacing parts
- Customer service
- Flexible schedule
- Continuous learning mindset
- Willing to learn
- Hardworking and dedicated
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Automotive Technician
Big O Tires
10.2022 - 12.2023
Certified Technician
Valvoline Instant Oil
03.2020 - 10.2022
Sandwich Artist
SUBWAY®Restaurants
02.2015 - 08.2017
High School Diploma -
Sidney Lanier High School