Alexis Smith
North Plainfield,NJ
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in operational management and employee evaluation. Proven track record in data analysis and customer service, enhancing service quality and resolving complaints effectively. Adept at developing policies that align with organizational goals, driving improvements in performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Post Office Manager
United States Postal Service, USPS
Peapack, NJ
11.2014 - Current
- Prepared weekly reports summarizing operational activities at the post office.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Analyzed data related to postage rates, mailing volume trends, staffing needs.
- Reviewed outgoing mail packages for accuracy prior to shipment.
- Resolved customer complaints quickly to promote improved service.
- Developed policies and procedures for the post office in accordance with USPS regulations.
Daycare Worker
Primrose Daycare
Warren, NJ
06.2011 - 11.2014
- Observed and monitored children's play activities.
- Maintained accurate daily records of attendance and activities completed by each child.
- Planned and implemented engaging activities to encourage creativity and expression.
- Introduced learning activities and imaginative play to teach children to explore.
Cashier
Childrens Place Inc.
Edison, NJ
06.2011 - 09.2012
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Customer Service Representative
A&P Supermarket
Fanwood, NJ
09.2008 - 06.2011
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
High School Diploma -
Plainfield High School
Some College (No Degree) -
Hohokus Eastwick College
Nutley, NJSkills
- Operational management
- Policy development
- Employee evaluation
- Data analysis
- Customer service
- Complaint resolution
Timeline
Post Office Manager
United States Postal Service, USPS
11.2014 - Current
Daycare Worker
Primrose Daycare
06.2011 - 11.2014
Cashier
Childrens Place Inc.
06.2011 - 09.2012
Customer Service Representative
A&P Supermarket
09.2008 - 06.2011
High School Diploma -
Plainfield High School
Some College (No Degree) -
Hohokus Eastwick College
Similar Profiles
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Erica DarbyErica Darby
Supervisor at United States Postal Service, USPSSupervisor at United States Postal Service, USPS
John WolfordJohn Wolford
City Carrier at United States Postal Service, USPSCity Carrier at United States Postal Service, USPS
Silvana SouzaSilvana Souza
Nurse at Dona Iris Women's and Maternity HospitalNurse at Dona Iris Women's and Maternity Hospital