Alexis Smith-Hernandez
Yuma,AZ
Summary
Shift Lead Barista with experience in a hospital-based environment, known for maintaining high sanitation standards, delivering exceptional customer service, and leading teams during high-volume operations. Skilled in staff scheduling, inventory control, ordering, communication, and training, with a proven ability to take initiative and support management to ensure smooth daily operations. A strong capacity to learn new systems and procedures quickly
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Barista Shift Supervisor
sodexo
Yuma, Arizona
05.2023 - Current
- Led team during busy shifts, ensuring prompt service and customer satisfaction.
- Trained staff on efficient coffee preparation techniques and customer engagement strategies.
- Managed inventory levels, placing orders to maintain stock and minimize waste.
- Monitored quality control processes to ensure consistency in beverage presentation and taste.
- Implemented strategies to improve operational efficiency, reducing wait times for customers.
- Coordinated with management to establish health and safety compliance protocols.
- Maintained cleanliness of work areas and equipment, adhering to health regulations.
- Created a positive work environment by encouraging open communication among team members.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Promoted positive team morale by encouraging collaboration among staff members.
- Assisted management in developing training materials for new employees.
Barista
sodexo
Yuma, az
02.2023 - Current
- Executed daily inventory checks to ensure product availability and freshness.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Barista
Safeway
Green Valley, Arizona
12.2019 - 11.2022
- Prepared beverages according to customer specifications for optimal satisfaction.
- Enhanced customer experiences by recommending popular drink options.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Maintained equipment cleanliness and functionality to ensure optimal performance.
- Supported adherence to health and safety regulations in beverage preparation.
- Balanced cash register at end of shifts to ensure accurate financial reporting.
- Engaged with customers to foster a welcoming environment in the café area.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
Deli Clerk
Safeway
Green Valley, Arizona
10.2019 - 10.2020
- Maintained cleanliness of display cases and equipment to meet sanitation standards.
- Trained new deli clerks in product preparation and customer service techniques.
- Conducted regular cleaning of workstations and utensils to ensure compliance.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Assisted customers in selecting deli products based on preferences and dietary needs.
Catering Assistant
Amy Warning
Sahuarita, Arizona
02.2018 - 01.2019
- Executed event setup by arranging tables, chairs, and decorations according to specifications.
- Monitored food safety standards by ensuring proper storage and handling procedures.
- Performed regular equipment maintenance by cleaning and inspecting tools for optimal performance.
- Coordinated with event planners to ensure all catering requirements were met on time.
- Maintained cleanliness in service areas by promptly clearing tables and disposing of waste.
- Provided excellent customer service by interacting with guests during events.
- Assisted in setting up and breaking down catering events.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Cleaned kitchen equipment and surfaces after each event.
- Adhered to all health department regulations regarding food handling and sanitation practices.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
Education
Arizona Virtual Academy
Phoenix, AZSkills
- Quality control
- Inventory management
- Staff training
- Health compliance
- Customer service
- Communication skills
- Problem solving
- Leadership skills
- Cleanliness maintenance
- Cash handling accuracy
- Barista training
- Staff motivation
- POS system operation
- Problem-solving
- Cash handling
Certification
- food handlers certificate
References
References available upon request.
Timeline
Barista Shift Supervisor
sodexo
05.2023 - Current
Barista
sodexo
02.2023 - Current
Barista
Safeway
12.2019 - 11.2022
Deli Clerk
Safeway
10.2019 - 10.2020
Catering Assistant
Amy Warning
02.2018 - 01.2019
Arizona Virtual Academy