Madison Cotter

Received payments from customers and returned correct change when necessary.

• Promoted positive team morale by encouraging collaboration among staff members.
• Checked temperatures of freezers, refrigerators, and heating equipment.
• Greeted guests with pleasant smile and superior customer service.
• Resolved customer complaints with professionalism, ensuring a positive experience.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Delegated work to staff, setting priorities and goals.
• Maintained a clean and well-stocked work area throughout shifts.

• Provided customer service support including answering questions, resolving complaints, and responding to requests from patrons.
• Performed cashier duties such as taking payments, counting money, and making change.
• Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
• Communicated building deficiencies, security concerns or safety issues to supervisor.
• Assisted in the training and orientation of new employees, sharing knowledge and operational procedures.
• Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.