Lilliana Mueller
West Allis,WI
Summary
Shift supervisor focused on enhancing customer satisfaction through efficient service and strong team collaboration. Committed to maintaining high operational standards and fostering a positive work environment, ensuring seamless daily operations and effective communication.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
08.2023 - Current
- Supervised daily operations to ensure efficient service delivery and adherence to company standards.
- Managed inventory levels to maintain stock availability for uninterrupted service during peak hours.
- Conducted quality control checks to maintain high standards in beverage presentation and taste consistency.
- Resolved customer complaints effectively, fostering positive relationships and enhancing overall satisfaction.
- Resolved customer issues and complaints with professionalism, contributing to increased customer satisfaction and loyalty.
- Fostered positive work atmosphere through clear communication and teamwork, enhancing collaboration and problem-solving.
- Built strong relationships with regular customers through attentive service and remembering preferences.
Teacher's Assistant
Renaissance Child Development Center
East Side, Milwaukee, WI
07.2024 - 09.2024
- Supported lead teacher with daily classroom tasks and lesson delivery.
- Provided individual support to students through focused attention and guidance.
- Facilitated communication between parents and teachers to discuss student progress.
- Streamlined organization of classroom supplies and resources to enhance instructional flow.
- Prepared instructional materials for lessons aligned with curriculum goals.
- Built positive working relationships with students, parents, teachers, and administrators.
- Created lesson materials, bulletin boards, exhibits, and demonstrations to assist classroom setup.
- Prepared visual aids and lesson materials to reinforce key concepts.
- Observed student learning styles and understanding to adjust teaching approaches.
- Coordinated daily classroom activities and implemented lessons to support the lead teacher.
- Delivered individualized student support through targeted guidance and attention.
- Managed parent-teacher communication regarding student progress and classroom concerns.
- Developed instructional materials aligned with curriculum objectives and lesson plans.
- Established collaborative relationships with students, parents, teachers, and administrators.
- Produced visual aids and lesson resources to strengthen lesson concepts.
- Evaluated student learning styles and comprehension to guide instructional adjustments.
- Supported smooth classroom operations by assisting the lead teacher with daily activities and lesson implementation.
- Strengthened student learning through personalized attention and guidance.
- Enhanced parent-teacher communication by providing timely updates on student progress.
- Reinforced curriculum goals through preparation of instructional materials for lessons.
- Established friendly relationships with students, parents, and school staff to foster a supportive environment. with students, parents, fellow teachers, and school administrators.
- Enhanced classroom readiness through lesson materials, bulletin board displays, exhibits, and demonstrations.
- Reinforced lesson concepts through visual aids and supporting materials.
- Informed instructional decisions by assessing student learning styles and understanding of the material.
Sales Associate
Aerie
07.2022 - 12.2023
- Collaborated with the team to exceed sales goals and enhance overall store performance.
- Processed transactions efficiently using a point-of-sale system, ensuring accuracy and customer satisfaction.
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Educated customers on product features to support informed purchasing decisions and boost satisfaction.
- Maintained visual merchandising standards to align with brand guidelines and attract customer interest.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled inventory management tasks, including restocking shelves and organizing displays.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided insights on customer preferences to inform product selection and shape promotional strategies.
Sales Associate
tillys
Brookfield, Wisconsin
06.2023 - 09.2023
- Guided customers in selecting products and explaining features to enhance their shopping experience.
- Handled transactions accurately through point-of-sale systems.
- Monitored stock levels and organized merchandise to ensure product availability and support customer needs.
- Organized merchandise and displays to maintain a tidy store environment and improve customer accessibility.
- Restocked shelves to ensure sufficient inventory levels.
Education
High School Diploma -
Nathan Hale Highschool
West Allis, WI06-2024
No Degree -
Arizona State University Online
Milwaukee, WISkills
- Beverage preparation and serving expertise
- Supply ordering and inventory management
- POS system operation
- Cash handling accuracy
- Cash register counting
- Beverage presentation
- Cleanliness standards
- Sanitation standards
- Conflict resolution and problem-solving aptitude and sales optimization
- Team collaboration and teamwork
- Collaborative skills relationship building
- Cash handling accuracy
- Adaptability to change and multitasking ability
- Staff motivation
- POS system operation
- Staff motivation and goal setting
- Staff training
- Communication facilitation and verbal communication
- Interpersonal communication
- Interpersonal skills
- Problem-solving aptitude
- Deposit preparation
- High volume dining
- Multitasking ability
- High volume dining
- Cash register counting
- Collaborative skills
Timeline
Teacher's Assistant
Renaissance Child Development Center
07.2024 - 09.2024
Barista Shift Supervisor
Starbucks
08.2023 - Current
Sales Associate
tillys
06.2023 - 09.2023
Sales Associate
Aerie
07.2022 - 12.2023
High School Diploma -
Nathan Hale Highschool
No Degree -
Arizona State University Online