Ivanna Caicedo
Staten Island
Summary
Skilled in overseeing daily operations within a fast-paced environment, including opening and closing procedures that uphold operational standards. Developed relationships with customers by assisting them in beverage selection based on preferences, enhancing overall service quality. Maintained inventory control by monitoring stock levels of essential supplies, ensuring uninterrupted service delivery. Provided leadership through training initiatives for new baristas, fostering a knowledgeable and efficient team.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Dunkin' Donuts
Staten Island
09.2022 - Current
- Scheduled staff shifts according to business needs.
- Resolved customer complaints in a polite and professional manner.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Provided support during peak hours by running drinks or helping out on the register.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Assisted customers in selecting beverages based on their preferences.
- Maintained a clean and well-stocked work area throughout shifts.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
Real Estate Certification
None At This Time
Brooklyn
11.2021 - 12.2021
- Developed and maintained relationships with customers, real estate agents, and other professionals in the industry.
- Gathered information about real estate markets in order to identify opportunities for investment.
Education
Bachelor of Science - Psychology
College of Staten Island
Staten Island, NYSkills
- Customer service
- Time management
- Conflict resolution
- Critical thinking
- Project management
- Adaptability to change
- Order processing efficiency
- Barista training
- Drink preparation speed
- Product upselling
- Latte art expertise
- Cleanliness maintenance
- Cash handling accuracy
- Espresso machine operation
- Cleanliness standards
- Food safety compliance
- Teamwork
- Inventory control
- Serving expertise
- Sanitation standards
- Goal setting
- Reliability
- Task prioritization
- Multitasking Abilities
- Food safety understanding
- Employee training
- Interpersonal communication
Timeline
Barista Shift Supervisor
Dunkin' Donuts
09.2022 - Current
Real Estate Certification
None At This Time
11.2021 - 12.2021
Bachelor of Science - Psychology
College of Staten Island