Felicity Suda
Fargo
Summary
Proven leader and effective communicator, adept at enhancing customer experiences and team performance at Caribou Coffee. Excelled in product upselling and maintaining cleanliness, driving satisfaction and efficiency. Demonstrated exceptional customer service and staff leadership, ensuring seamless operations and training excellence.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Caribou Coffee
07.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks
Server
Villiage Inn
04.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Theatre
North Dakota State University
Fargo, ND05-2027
Skills
- Strong work ethic
- Product upselling
- Safe food handling
- Team collaboration
- Customer service
- Cleanliness maintenance
- Exceptional customer service
- Guest engagement
- Staff leadership
Timeline
Barista Shift Supervisor
Caribou Coffee
07.2022 - Current
Server
Villiage Inn
04.2021 - 10.2021
Bachelor of Arts - Theatre
North Dakota State University
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